Fillmaff
10-14-2009, 12:36 AM
Hi, I recently formatted my computer and now I am having some problems with HEM. When I import hands they cause import errors and so none of them get imported into HEM... please help!!
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Small stakes 1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Pokerstars 6max NL cash game, the only site i play on at the moment
2a) Have you clicked the Start Auto Import Button?
yes, it finds the hands but every hand causes an import error
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes, C:\Program Files\Pokerstars\HandHistory + subfolders
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
I tried, it cannot find any unattached hands
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Windows XP pro
9) Have you attached the holdemmanager.config file?
yes
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Small stakes 1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Pokerstars 6max NL cash game, the only site i play on at the moment
2a) Have you clicked the Start Auto Import Button?
yes, it finds the hands but every hand causes an import error
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes, C:\Program Files\Pokerstars\HandHistory + subfolders
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
I tried, it cannot find any unattached hands
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Windows XP pro
9) Have you attached the holdemmanager.config file?
yes