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View Full Version : HM imports file but no hands



metaKaos
10-13-2009, 08:31 PM
i tried to reimport an SnG-file that was showing only half of the hands. after copying it to another folder HEM started to import the file, but no hands were imported from it.

The box under the Import Progress bar said:

Imported 1 files.
Files Imported: 1 of 1
Hands imported 0 Hands/s: 0.0/s
Duplicate Hands: 0
Import Errors: 0

but the file is 30KB and definitely not empty.

fozzy71
10-14-2009, 02:35 AM
What version of HM?


*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

metaKaos
10-14-2009, 11:29 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09 Beta 35 & Beta38 both show the same error.

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

iPoker (Mansion)

2a) Have you clicked the Start Auto Import Button?
3) Have you the settings exactly as per the FAQ for your site?
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
5) Are the hands being imported into Holdem Manager?

it's an manual import Problem, auto import works fine, HUD shows up etc.

btw: the imported file was creted by the Mansion client after clicking on "update local data" in the clients tourney history overview. the file has been emailed to you.