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Spidertrix
10-13-2009, 03:54 PM
I have purchased HEM 1.08.04 yesterday and believe I have everything set up correctly. However when I start the auto import (I play on PokerStars) it shows import errors in the "import progress"-screen.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Poker Stars, NLHE

2a) Have you clicked the Start Auto Import Button?
Yes, i have everything setup according to your FAQ

3) Have you the settings exactly as per the FAQ for your site?
Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
C:\Program Files\PokerStars\HandHistory\

5) Are the hands being imported into Holdem Manager?
I don't think so. I see errors during the auto import and am not able to setup a hero name (can't find screen name), I assume because the hands are not imported correctly.

5a) Do they import if you create a new database?
I created a new database but the problem remains the same

6) Have You Tried the Table Finder and did it work?
How do I try? Cannot find it...

7) If you open the HH are they written in English?
yes

8) If your using Vista have you UAC disabled?
yes

9) Have you attached the holdemmanager.config file?
see attachement

Hope anyone can help.

Grtz,
Dave

netsrak
10-13-2009, 04:54 PM
Please make sure you have the 1.09 beta patch from the link in my signature.

Spidertrix
10-14-2009, 02:23 PM
Thanks,
Apparently that's all it needed...
Grtz,
Dave