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squizzel
10-12-2009, 10:35 AM
Hey, i purchased holdem manager so i could use the merge (carbon poker) software a 3rd party has supplied. I currently have the files converted on a folder on my computer in the corrent format to be used by holdem manager and setup the correct folder as an autoimport.

Nothing seems to be happening, i am on the latest version of HM 1.09 beta 37.

im not getting any errors at all, import file(s), import from folder and start auto import all all greyed out, the only clickable thing on the import screen is stop import.

The person who sold the software, dadeal, refuses to give me any support since he says the problem is something with holdem manager and not his software.

any help apreciated.

- Andy

fozzy71
10-12-2009, 10:39 AM
Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

squizzel
10-12-2009, 11:06 AM
thx, whats the path to hm install directory on windows

squizzel
10-13-2009, 05:40 AM
hey i figured that out, now the auto import is working it says its importing the files but now it shows 0 hands being imported despite all the HH files.

What could cause this?

Thanks for your help,

- Andy

squizzel
10-13-2009, 06:33 AM
anyone?

netsrak
10-13-2009, 06:42 AM
Please give us some time to answer, we are not online around the clock.

Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

squizzel
10-13-2009, 06:52 AM
Sorry. Didnt mean to be rude.

1) Have latest version.
2) UAC is off.

squizzel
10-13-2009, 07:03 AM
1) What version of Holdem Manager are you using?

Latest BETA.

2) a. What poker site are you playing on and does the problem occur on more than one site?

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT

c. Have you clicked on the Start Auto Importbutton?

Im playing on Carbon Poker using dadeals carbon poker HH converter. Im playing NLH cash 6max.

Yes i have clicked the autoimport button and its imported hands from the other day, it shows the files have been imported in the auto import but it keeps coming up 0 of 0 hands imported.

4) Check to see if the hand histories are showing up in the correct folder.

I see the HH files being created in the folder.

Are the hands being imported into Holdem Manager (http://208.109.95.123/faq/?f=129)? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

This appears to be the problem the latest hand histories are not being imported.

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database (http://www.holdemmanager.net/forum/../faq/afmviewfaq.aspx?faqid=146) and try importing some hands to test if it's a corrupt database.

Just created a new database, same problem. Old files are imported but the ones from today are not.

6) Have you tried the Table Finder (http://208.109.95.123/faq/?f=54) and did it work?

It did not work. No tables showed up when i was playing and clicked table finder.

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

They are in english. Here is an example hand from one of the files:

Game #20977348183 starts.
#Game No : 20977348183
***** Hand History for Game 20977348183 *****
$50 USD NL Texas Hold'em - Monday, October 12, 07:36:17 EST 2009
Table 20977348 (Real Money)
Seat 5 is the button
Total number of players : 4
Seat 3: Squizzel ( $13.51 USD )
Seat 4: milbuc1bet ( $25.24 USD )
Seat 5: technobadger ( $77.14 USD )
Seat 6: zacohero ( $88.06 USD )
zacohero posts small blind [$0.25 USD].
Squizzel posts big blind [$0.50 USD].
** Dealing down cards **
Dealt to Squizzel [5h 3c]
milbuc1bet calls [$0.50 USD]
technobadger folds
zacohero folds
Squizzel checks
** Dealing Flop ** [ As, 4d, Ts ]
Squizzel checks
milbuc1bet checks
** Dealing Turn ** [ Td ]
Squizzel checks
milbuc1bet checks
** Dealing River ** [ 3d ]
Squizzel checks
milbuc1bet checks
Squizzel shows [ 5h, 3c ]
milbuc1bet shows [ Kc, 4c ]
milbuc1bet wins $1.19 USD

8) Make sure UAC is disabled (http://www.holdemmanager.net/forum/../faq/afmviewfaq.aspx?faqid=73) and unselect it and restart if it is.

Done this. Still disabled.

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

attached.

Thank you very much for your assistance.

- Andy

squizzel
10-13-2009, 08:00 AM
anyone, dont let me tilt off anymore buyins cos i dont have a hud :D :D :D

squizzel
10-13-2009, 08:26 AM
it shows yesterdays HH files importing as duplicates but todays are not being imported at all.

squizzel
10-13-2009, 08:40 AM
got it working, was a stupid error with the converter not detecting newest files.

netsrak
10-13-2009, 10:22 AM
Sometimes it helps the support to wait a hour or 2 :)

squizzel
10-13-2009, 11:06 AM
indeed have a nice day :D