View Full Version : Manager reg problem!!!!!

02-13-2012, 01:44 PM
I'm a customer for several years now and have Holdem and Omaha Pro HM1 . So as we all know because of the stars update earlier this year i had to download and install latest software version of 1.12.9 so i put license key in it & it was working fine , tough then i changed tables in tourneys hud was messed up, BUT ... Yesterday everything was fine and running and it showed as a registered version .... Today somehow(!!!) then i started IT BECAME UNREGISTERED so i pushed activate and after some time it said it couldn't connect to the server!!! So i deleted .lic file made that LicDebug file put my license in again and... it still can't connect aka activate my HM.

License Failure Details
13-Feb-12 17:41:35

Errors connecting to the server.


Could not activate license at server.
Unable to connect to the remote server

System Info

Timestamp: 2012-02-13T17:41:35 / 2012-02-13T21:41:35
Entry Assembly: HoldemManager, Version=, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 2.0.50727.5448
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True


Accessibility * / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\ __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib / 2.0 R 5448 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

-pw27an6 *
3.2.2000.0 / 2.0 R 5447 (Win7SP1GDR 050727-5400) for .NET 2.0 (Win7SP1GDR 050727-5400)

System / 2.0 R 5447 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\ c561934e089\System.dll

System.Configuration / 2.0 R 5420 for .NET 2.0

System.Drawing / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web / 2.0 R 5456 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\ f5f7f11d50a3a\System.Web.dll

System.Web.Services / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms / 2.0 R 5446 for .NET 2.0

System.Xml / 2.0 R 5420 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\ 77a5c561934e089\System.Xml.dll

What should i do?

Firewall and antivirus are off.

02-13-2012, 11:49 PM
please send your full Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

Read: http://faq.holdemmanager.com/questions/24/ICan%27tActivate%26RegisterHoldemManager

02-16-2012, 10:03 PM

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

1) Open your Internet Explorer and go to Tools -> Internet Options -> Connections and click on "LAN-Settings" at the bottom.
2) Uncheck every box in the small new menu and click ok.
3) Try to register HM again.

If that doesn't work try to enable the [x] Auto-Detect option and try again.

If neither of those options worked, try the following steps for FireFox:

1) Open your Firefox > Options >Advanced > Network > Connection: Settings
2) Try [x] No Proxy.
3) Try to register HM again.
4) If that still fails try using [x] Auto-detect proxy
5) Try to register HM again.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.