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View Full Version : HUD and import work for FT but having trouble with PS



pragmatic
10-10-2009, 02:56 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Using 1.08.04 pro

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
I can't get NL cash game stars hands to autoimport so I cannot set up my hero name for pokerstars. The table manager picks up the stars tables, but it never says that any hands are played. I even tried to import files manually and that isn't working either. When I try to import either way there are import errors. I have it set up and working for tilt.

3) Have you the settings exactly as per the FAQ for your site?
I think everything is set up correctly

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
The hand histories are showing up in the folder and i double checked that I had HEM set for that folder.

This is where the hand histories are being saved:

C:\Program Files (x86)\PokerStars\Hand history\pragmatic

5) Are the hands being imported into Holdem Manager?
Hands do not seem to be importing into HEM.

5a) Do they import if you create a new database?
This is a brand new database and it works for tilt. Still possible that it is corrupt?

6) Have You Tried the Table Finder and did it work?
have not tried it

7) If you open the HH are they written in English?
Hand histories are in English

8) If your using Vista have you UAC disabled?
UAC is disabled.

9) Have you attached the holdemmanager.config file?

yes

Thanks for the help

fozzy71
10-10-2009, 06:02 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Using 1.08.04 pro
.....

Please update to the latest beta from the link in my signature.