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View Full Version : HUD Freezing after processing about 10 hands



sun_bubba
10-09-2009, 11:59 PM
1) What version of Holdem Manager are you using? 1.08.04

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site? Full Tilt

b. Which type of game(s) are you playing? SnGs

c. Have you clicked on the Start Auto Import button? Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

4) Check to see if the hand histories are showing up in the correct folder.
They are

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
They are showing up in:
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
Can see it.. it is correct.. can't copy and paste

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Yes Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. They are importing into the database

6) Have you tried the Table Finder and did it work? Yes
Finding all 5 tables, processes hands on all tables; freeze after about 10 hands

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite. Yes

8) Make sure UAC is disabled and unselect it and restart if it is.
Not a issue.

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.


<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<setting name="ConnectionString">SERVER=127.0.0.1;PORT=5432;UID=postgres;PWD=postgr espass</setting>
<setting name="CurrentDatabase">HoldemManager10072009</setting>
<setting name="CurrentReportFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentSessionFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentHandsFilter">IsTourney,IsTourney,EqualTo,true,False
PokerGameType,PokerGameType,In,0~1~2,False
</setting>
<setting name="CurrentGraphsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentVsPlayerFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPreflopFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentResultsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPlayerID">8</setting>
<setting name="DateRangeReport">AllHands</setting>
<setting name="DateRangeHands">AllHands</setting>
<setting name="DateRangeGraphs">After,Sep 16, 2009 20:27:12</setting>
<setting name="DateRangePreflop">AllHands</setting>
<setting name="DateRangeSession">AllHands</setting>
<setting name="DateRangevsPlayer">AllHands</setting>
<setting name="DateRangeResults">Today</setting>
<setting name="LastReport"></setting>
<setting name="AutoImportFolderList">C:\Program Files\Full Tilt Poker\HandHistory\sun_bubba,True,True,C:\Program Files\Full Tilt Poker\HandHistory\Old Files
</setting>
<setting name="LastArchiveFolder">C:\Program Files\Full Tilt Poker\HandHistory\Old Files</setting>
<setting name="LastImportFolder">C:\Program Files\Full Tilt Poker\HandHistory\Old Files\2009\10\09\</setting>
<setting name="LastImportFileFolder">C:\Program Files\Full Tilt Poker\HandHistory\sun_bubba</setting>
<setting name="LastOmahaFilter"></setting>
<setting name="MinimizeToSystemTray">False</setting>
<setting name="PlayerNumberFilter">2:2,10
3:2,10
4:2,10
5:2,10
6:2,10
7:2,10
8:2,10
9:2,10
10:2,10</setting>
<setting name="InsertStandardizedHandHistory">False</setting>
<setting name="ObservedHandHistorySettings">ALL,3,False,True,6,False,True,3,600,False,True,6,6 00,False,True</setting>
<setting name="AutoApplyFilterChangesToAllTabs">False</setting>
<setting name="AutoImportHelpShown">False</setting>
<setting name="AutoImportTimerDuration">5</setting>
<setting name="HUDDateFilter">12</setting>
<setting name="GroupImportArchiveByDay">True</setting>
<setting name="SessionTimeoutDuration">30</setting>
<setting name="HUDIncludeOtherLimits">True</setting>
<setting name="LaunchHUDWithAutoImport">True</setting>
<setting name="DisableHUDStatsWhenNoHero">False</setting>
<setting name="HeroPlayerIDs"></setting>
<setting name="GraphShowdownWinnings">False,Blue,1,Solid</setting>
<setting name="GraphWinnings">True,DarkGreen,2,Solid</setting>
<setting name="UseGraphicalCards">True</setting>
<setting name="GraphAllInEv">True,DarkGreen,1,Dash</setting>
<setting name="GraphNonShowdownWinnings">False,Red,1,Solid</setting>
<setting name="GraphRakeback">False,DarkBlue,1,Solid</setting>
<setting name="AutoRefreshCurrentTabDuration">0</setting>
<setting name="AutoCloseTableManager">True</setting>
<setting name="AutoRefreshReportsOnChange">True</setting>
<setting name="LogDatabaseCommands">False</setting>
<setting name="SolidGraph">False</setting>
<setting name="ShowWinningRowColors">True</setting>
<setting name="CheckForUpdates">True</setting>
<setting name="PlayerSummaryView">Tourney,NL|PL|LIM,ALL,2,9,01/01/2000,01/01/2020,100,0,100,False,Default Stats</setting>
<setting name="HoldemManagerPosition">Normal,796,304,1488,929</setting>
<setting name="OngameDBDelay">30</setting>
<setting name="HandsSectionFields">HandTimeStamp,StakesBlinds,HoleCards,PreflopPlayer Action,FlopCards,FlopPlayerAction,TurnCard,TurnPla yerAction,RiverCard,RiverPlayerAction,NetAmountWon ,NetBBsWon,EVDifference,ICMDifference,PositionType ,PreflopActionFaced,PreflopVPIPPFR,AllInStreet,EVE quity,WinnerCards,WinnerWon</setting>
<setting name="ReplayerSettings">3,True,True,True,True</setting>
<setting name="ReplayerSkinToUse">Default Skin</setting>
<setting name="MyDayStartsAt">0:00:00</setting>
<setting name="HandRangeSettings">0,True,True</setting>
<setting name="DailyCompiledStats">True</setting>
<setting name="PromptsShown">WinnerDetailsInHands,</setting>
<setting name="HiddenTabs"></setting>
<setting name="ArchiveHandTime">15</setting>
<setting name="SelectedPokerGameTypeIndex">0</setting>
</configuration>

netsrak
10-10-2009, 06:45 AM
Please make sure you have the 1.09 beta 36b patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

sun_bubba
10-10-2009, 04:29 PM
Downloaded Beta.. Issue has been resolved.

Thanks!