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bgp
10-09-2009, 08:44 AM
I've changed no settings but HEM says it has several hundred import errors every time it imports a file.

netsrak
10-09-2009, 10:47 AM
Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

bgp
10-11-2009, 02:03 AM
Thanks a lot, but now when I try to import it just says "Auto Importing..." but never actually imports anything.

netsrak
10-11-2009, 05:56 AM
..

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please give us the details.

bgp
10-12-2009, 01:44 AM
Sorry should have read your reply closer.

1) What version of Holdem Manager are you using?

1.09 Beta 36

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site?

Pokerstars, I only play on PS
b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
NL
c. Have you clicked on the Start Auto Import button?
Yes
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

4) Check to see if the hand histories are showing up in the correct folder.

they are

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.



While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

C:\Program Files\PokerStars\HandHistory\yaokhmmmmm\yaokhmmmmm

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

No, it says importing, but nothing gets imported.

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

6) Have you tried the Table Finder and did it work?

Never used it, should I try it to help this? Does Table Finder mean Table Manager? If so then it's working but still no HHs show up.

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

Yes they are in English

8) Make sure UAC is disabled and unselect it and restart if it is.
Disabled

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

netsrak
10-12-2009, 03:57 AM
You have 3 auto-Import configurations for stars. Please delete all of them, define one new configuration.
Reboot your computer,

delete all files in the Stars handhistory folder.

bgp
10-12-2009, 04:29 AM
Same result.

netsrak
10-12-2009, 05:42 AM
Please try with a new database: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

bgp
10-12-2009, 06:10 AM
When I try to connect it says Error: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

bgp
10-12-2009, 07:09 AM
this might help.

fozzy71
10-12-2009, 10:28 AM
Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.