PDA

View Full Version : Hold em Manager locks up when I click the "cash games" tab



WarPonyDestroyer
10-06-2009, 11:30 PM
My client is locking up when I click "cash games" seems to have a database error. The client locks up and I get the "no response" msg. All I have ever done was import my handhistory backup folder into my new database. Now I can't do anything.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 Beta 35

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

A) PS
b) 6max nl
c) Yes, still locks up when I click "cash games"

2a) Have you clicked the Start Auto Import Button?
Yes, makes no difference soon as I click "cash games"

3) Have you the settings exactly as per the FAQ for your site?
Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be identical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? yes

5) Are the hands being imported into Holdem Manager?
Yes, runs fine till I click the "cash games" tab

5a) Do they import if you create a new database?
Yes I made a new database to import my old HH files too

6) Have You Tried the Table Finder and did it work?
No

7) If you open the HH are they written in English?
Yes

8) If your using Vista have you UAC disabled?
Xp Home sp3

9) Have you attached the holdemmanager.config file?
Yes


Thanks for the help.

fozzy71
10-06-2009, 11:55 PM
*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

WarPonyDestroyer
10-07-2009, 12:19 AM
Thanks for the quick reply. Seems to be working with the new database. I'll bump the thread if my issue surfaces again.

WarPonyDestroyer
10-11-2009, 01:17 AM
I've since reformatted my pc.

I installed postgresSQL and then HEM per the site walkthroughs..

I didn't import any hands into the brand new database.

I play about 10 hands and everything is tracking fine per my hud working.

I then go to HEM and click any tab and the program locksup again.

Is there a known bug? I can't even use the app on a fresh format.

Any ideas? Can we schedule a teamsiewer sessions so you can see the problem hands on? What do you suggest?

netsrak
10-11-2009, 05:55 AM
This is not a common issue.
I suggest we start with the basic things before we schedule a teamviewer session.
*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.
*If you have Vista or Windows7, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*Make sure you are using the latest Beta.

WarPonyDestroyer
10-11-2009, 01:26 PM
Thanks for all your help

I've installed "Make sure you have Microsoft .Net Framework 3.5 SP1 installed."

and updated everything per "windows update"

Seems to continue to lockup HEM when I click a tab and auto import is on.

Here's a screenshot of the lockup I get


http://yfrog.com/4ghemlockupj


Thanks.

netsrak
10-12-2009, 03:52 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer (http://www.teamviewer.com) session.