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Mulungeon
10-02-2009, 02:03 PM
Hello,

For some reason all the stats (VPIP, PFR, etc...) have disappeared from my players preferences window. None of my previous settings are there anymore either. When I try a new configuration I get a pop up that says:

"Microsoft.Net Framework

Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index "

So basically my HEM has no statistics to display. Obviously this is quite a big problem. Please let me know what I need to do to fix this.

Mulungeon

netsrak
10-02-2009, 02:48 PM
Make sure you have installed the latest Microsoft .net framework 3.5 service pack 1 and your system is fully uptodate (windows update).

Please delete the holdemmanager config folder and reinstall full version 1.08.04 and then update to the latest beta.

Mulungeon
10-05-2009, 05:21 PM
I did all these things and my there are still no stats for me to use in the Players Preferences. I uninstalled the HEMconfig, got the newest windows update and the newest HEM beta. Anything else I can do to fix it?

fozzy71
10-05-2009, 09:43 PM
1) Close HM and the Table Manager.
2) Delete your existing HUD Prefs file, so HM will rebuild it to default.
3) Delete > \Holdem Manager\Config\prefs.xml
4) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.



If that doesnt work you will need to try a clean reinstall of HM.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.