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View Full Version : Problem w/loading HEM



johnstumper
10-01-2009, 06:32 PM
Whenever I start up the program this happens and it wont load the onscreen tracker, or upload new hands, but it will load my previous cash game stats.....

"An error occurred while retrieving the imported file list: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."

When I go to view my cash game stats...

"Error: Unable to read data from the transport connection: An existing connection was forcibly by the remote host"


What is going on?

fozzy71
10-01-2009, 08:53 PM
This is a firewall or windows update/UAC issue 99% of the time.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


First try a simple reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.