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View Full Version : Holdem Manager Wont Work...At All



aces4me24
10-01-2009, 04:40 PM
The questions below are answered to the best of my ability. A little insight into my situation. I play on Pokerstars, and I recently downloaded Hold'Em Manager for use on Pokerstars. I install the two files required for Holdem Manager, that is the database file and the actual hold em manager installation file. Go through the configuration for hold em manager and then open pokerstars... nothing happens. No HUD, nothing. I think "ok, I thought it was supposed to automatically open up, maybe not". I go to the FAQ and read the "how to configure hold em manager to work with pokerstars". Great, there is a FAQ, these will certainly fix my problem. NO, they won't. I start pokerstars up again and no HUD, no auto importing of hand history, no overlay telling me my pot odds, odds of any sort, etc, nothing at all. I try to go to HUD options > Relaunch HUD and a window comes up and my table that I am playing at on Pokerstars is there, but there is no HUD and, like I said, it doesn't auto import my hand history. I have gone to the pokerstars folder and confirmed that it is saving my hand history in there. I go to manually import it into Hold Em Manager and.... nothing, it says "found 0 files to process". I go to change player, it doesn't find my player in hold em manager. Basically, this software isn't working AT ALL.


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? 1.08.04

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? Pokerstars, cash games, haven't played on any other site

2a) Have you clicked the Start Auto Import Button? Yes

3) Have you the settings exactly as per the FAQ for your site? Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? Yes, files are showing up, I open up the hand history and they are in English. The auto import location is exactly the same as where my hands are going.

5) Are the hands being imported into Holdem Manager? No

5a) Do they import if you create a new database? Haven't tried

6) Have You Tried the Table Finder and did it work? Tried Table Finder, it is just all grayed out and won't let me do anything

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? Yes

9) Have you attached the holdemmanager.config file? What?

fozzy71
10-01-2009, 05:28 PM
The questions below are answered to the best of my ability. A little insight into my situation. I play on Pokerstars,......


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? 1.08.04


Please update to the latest 1.09 beta 35 - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

aces4me24
10-01-2009, 06:08 PM
I updated my version and my hand history shows up now. However, still no HUD in pokerstars

fozzy71
10-01-2009, 08:48 PM
Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

aces4me24
10-01-2009, 10:02 PM
The problem corrected itself after a restart. Thank you for the help, I am sure it is the update that did it.