HM won't import hands from Bwin

[Jehryn]

I've just started playing on Bwin and to my surprise hold'em manager does not seem to able to import the handhistory's. I've updated HM to the latest version (on a XP pc) selected the right folder (following http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=148), but the folder does not create a .txt file for each individual table but a handhistory.log, which HM can't import.

How do I fix this?

[netsrak]

Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

[Jehryn]

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

HM 1.07, I had already updated to the latest version with link from your signature before I started playing Bwin.

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

Bwin, NL, only on Bwin

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

C:\Documents and Settings\Jelle Goethals\Local Settings\Application Data\P5\bwin\handhistory

5) Are the hands being imported into Holdem Manager?

No, the file is in .log format which HM does not recognize

5a) Do they import if you create a new database?

No

6) Have You Tried the Table Finder and did it work?

I tried it and it didn't work

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

XP

9) Have you attached the holdemmanager.config file?

No, which specific file is it?

[fozzy71]

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

HM 1.07, I had already updated to the latest version with link from your signature before I started playing Bwin.
......

No, you havent.

Current version is 1.09 Beta 35.


Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Make sure you install it tot he proper install folder, if Hm is in a non-default location.

[Jehryn]

Yes, appartantly the update was saved on a different path than the HM path. I have however now updated to 1.09 beta 35 and the problem hasn't been solved.

[netsrak]

Move the handhistory.log file to a different folder and import via import file or import from folder.

When playing next time a new file should be generated and this should be imported.

If not please attach the file holdemmanager.config. You find it in the config subfolder of the Holdemmanager installation path.