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thegreatjohan
09-04-2008, 12:19 PM
when i auto import it reads hh's but gives errors when it trys to import them. also, hud stopped working. help?

morny
09-04-2008, 12:33 PM
Are you using this version? http://www.holdemmanager.com/downloads/HmUpdate1.06.03.exe 1.06.03

perdoom
09-04-2008, 12:43 PM
I have the exact same problem with 1.06.03 with ipoker.

morny
09-04-2008, 12:46 PM
Please post a new thread and follow this FAQ http://208.109.95.123/faq/?f=128 and in the post tell me the results of the troubleshhoting section and attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder and i look into it further

thegreatjohan
09-04-2008, 01:08 PM
no, using 1.05.09 and Vista. don't want to update to new version yet because i have a huge database and am traveling, staying in hostels so I can't leave laptop on for half a day to allow my database to be updated or reconfigured or whatever it does. play on Stars and recently updated to this version because my hud wasn't working with a very old version i was running. when i initially installed 1.05.09, HM wouldnt load. it would say program has stopped and asked if I wanted to search online for a solution or close the program. thanks for help.

creepndth
09-04-2008, 02:24 PM
I was having similar problems on PokerStars as you described, but then I updated to the latest version posted above and all is well now (took maybe 5 minutes total, including 'optimizing' the HH database for my stars nick for faster searches).

Hope this Helps!

morny
09-04-2008, 05:15 PM
no, using 1.05.09 and Vista. don't want to update to new version yet because i have a huge database and am traveling, staying in hostels so I can't leave laptop on for half a day to allow my database to be updated or reconfigured or whatever it does. play on Stars and recently updated to this version because my hud wasn't working with a very old version i was running. when i initially installed 1.05.09, HM wouldnt load. it would say program has stopped and asked if I wanted to search online for a solution or close the program. thanks for help.

Stars made a change to their HH configuration and HM will not work on stars without version 1.06.03. Updating to 1.06.03 will have almost no effect on hard disk space give or take a few hundred KB

chriti04
09-04-2008, 09:48 PM
I've gotten the update and stars hands still won't import. I had it figured correctly and have not played on this computer for 2 weeks or so. FTP hands work and I've tried everything I can to do this myself. It displays errors in the import tab.

fabio
09-04-2008, 10:19 PM
Does your HoldemManager say 1.06.03?

chriti04
09-04-2008, 10:32 PM
no it still says 1.06. How do I access the new version? I am accessing this 1.06 version the same way I always do (via RVG software folder)...Holdem Manager...Run as Administrator.

Any ideas on how I should access 1.06.03?

fabio
09-05-2008, 07:35 AM
Please try this: http://208.109.95.123/faq/afmviewfaq.aspx?faqid=73

After that, run the update again.

chriti04
09-07-2008, 01:24 PM
still doesn't work. please help. i need to have this for the tournaments this afternoon.

fabio
09-07-2008, 03:27 PM
Does your HM now say 1.06.03?

chriti04
09-07-2008, 03:31 PM
no it doesn't. turning of the UAC did nothing.

when i go to shortcut to Holdem Manger.exe it says it is installing and eventually commits a fatal error. when i go through the rvg software folder it opens up 1.06

chriti04
09-07-2008, 06:01 PM
please help.

morny
09-07-2008, 06:39 PM
Please close down HM and reboot your pc. Then before you open any programs download this file http://www.holdemmanager.com/downloads/HmUpdate1.06.03.exe

Then run the installation and restart holdem manager.

chriti04
09-12-2008, 04:01 PM
I've tried this multiple times and it simply does not work. When I run this update I go through all the steps and eventually the wizard closes by telling me that it has been successfully updated.

When I click on the Shortcut to HoldemManager.exe in my Start menu, an install wizard comes up that when clicked through turns into a 'fatal error'.

When I get to HoldEm Manager via the RVG Software folder HoldEm Manager 1.06 loads.

I've been having this trouble for 3 weeks now and have yet to find a solution. Please give me detailed instructions on how to fix this problem. I have paid for this product and I expect it to work.

Thank you.:mad:

chriti04
09-12-2008, 04:04 PM
I just tried the newest update. "1.06.03g", and that doesn't work either.

morny
09-12-2008, 04:06 PM
When I click on the Shortcut to HoldemManager.exe in my Start menu, an install wizard comes up that when clicked through turns into a 'fatal error'.


This sounds like your running the installer again


When I get to HoldEm Manager via the RVG Software folder HoldEm Manager 1.06 loads.

Sounds like you have HM installed in 2 different places or havent run the update correctly. Ill be around in about 2 hours time if you want to email me morny@holdemmanager.net and we can do a www.teamviewer.com session to fix it