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View Full Version : HEM crashed, lost data?



k4ir0s
09-30-2009, 06:43 PM
The other day HEM froze up and I just shut down my computer. Now when I start HEM I don't see anything in the CashGames>Report/Sessions/Graphs tabs. The Preflop Cards/Hands/vsPlayers tabs seem to be working fine..

fozzy71
09-30-2009, 10:07 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

k4ir0s
09-30-2009, 11:39 PM
Wow! I just checked my Pokerstars>HandHistory>Username folder, its empty!

I have no idea how this happend...Had like a year of data in there, is there any way to recover it?

k4ir0s
10-01-2009, 01:31 AM
Although I dont know where HEM is getting the info to show my tournament winnings/loosings if all my data is missing. just really confused about this whole thing :(

fozzy71
10-01-2009, 02:40 AM
Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=56


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.

noiD
10-01-2009, 05:16 AM
I have the same problem on ipoker.

Yesterday I was sitting and looking at my game in HEM. All of the suddenly their was no information or numbers at all. The only place their is information is the Cash -> vs players tab and Cash -> hands tab - everything else is empty.
Ive just know tried what u wrote in the post at 01:40, and it importet all of my files from the new folder on the desktop. It took 20 min to import my 150k hands and all was running perfectly. After it finished importing i checked the cash tab - but still sadly their is still no information under Cash -> Report & session tab

any idias?

Dion

THE UPDATE FIXED IT FOR ME!!!