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Arctic_Fox
09-27-2009, 09:15 AM
Just bought the holdem manager, downloaded the installer and ran it. Setup starts normally, but when I get to the screen where I select where to install the program, and clicks "next", windows is closing the installer and tells me that Data Execution Prevention - DEP - had closed the program to provide better protection for my computer, and later that windows installer has encountered a problem and must be shut down. I've tried everything, but the same happens every time, and at the same time.

Please help me, I just bought HEM and Omaha manager, hope the money is not a waste.

fozzy71
09-27-2009, 09:47 AM
If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn any firwealls off. Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your windows is fully updated, and make sure you have microsoft .net framework 3.5 sp1 listed in your control panel > programs and features list.

Arctic_Fox
09-27-2009, 10:09 AM
If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

I use win xp.



Turn any firwealls off. Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Did this, but got the same result.


Make sure your windows is fully updated, and make sure you have microsoft .net framework 3.5 sp1 listed in your control panel > programs and features list.
microsoft.net framework 3.5 sp1 is listed here, and windows up to date.

Still got the same problem, program shut down, and windows encountered a problem and is being shut down.

Any other suggestions?

Can I use the newest beta updater to install HEM without having the program already installed on my computer?

netsrak
09-27-2009, 11:24 AM
You need to install the full version 1.08.04 and then update to the latest Beta.

Arctic_Fox
09-27-2009, 10:04 PM
So, I still can't install the program. Are my $150 for nothing?

netsrak
09-28-2009, 04:22 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer (http://www.teamviewer.com) session.