HUD/Table Finder Error for Ongame

[Hackerr77]

Hello
I recently had trouble with the HUD on Entraction, this is now fixed but now the same problem is occuring at ongame

I have deleted the exe.names txt file and pref files and restarted HEM again. I used table finder again and the window recognise the table and asks me If I want to keep all poker.exe tables as linked to ongame. I click yes.

then thats it, no tables appear in the table manager. I use TF again and although TF sees the tables nothing appears on table manager.

Ongame was working fine before the entraction error/fix.

This is becoming quite annoying because I play fulltime, Im happy to ditch entraction if this is the cause of the problem?

I have also tried stars and its working fine there.

Im using the 1.12.09.

Paul

[netsrak]

The ongame hands are being imported while you are playing?
Please post a screenshot of the tables and the tablemanager and please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). it may be just called holdemmanager if you've extensions turned off.

[Hackerr77]

Hi netsrak

Yes hands are being imported fine.

when I use TF

http://img141.imageshack.us/img141/7295/1tf.jpg (http://imageshack.us/photo/my-images/141/1tf.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

Table Manager Afterwards

http://img685.imageshack.us/img685/8726/2tma.jpg (http://imageshack.us/photo/my-images/685/2tma.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

[Patvs]

Read: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

Do you SELECT/HIGHLIGHT the table first in TableFinder before you move the red X to the table?


Which Operating System, Firewall, and An ti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./

Turn off User Account Control: http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/

[Hackerr77]

Yes I highlight the table first
UAC is turned off
Im using the latest HEM
Using AVG free edition
Windows 7 - no firewall as far as im aware.

Bear in mind this was working fine until yesterday until I fixed the same issue with entraction

[Patvs]

Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
Then try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD


If that doesn't resolve it, email us a handhistory to support@holdemmanager.com

[Hackerr77]

I have already tried this as per my OP, ok Ill email a hand history, can I set up a teamviewer session as I need to playing at Ongame asap?

Also bear in mind that HEM is working fine now at entraction, PKR, MIcrogaming and Stars.

[Patvs]

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.