brand new laptop, hem install failed :(

[BargainBucket]

started the installation and an error window popped up saying 'microsoft c++ installation unsuccessful' and then another saying post gres could not be installed.

please help i rlly need hem!

[DogNamedBluff]

*If your windows user name has any unique 'cyrillic characters' you will need to create a new windows user and install postgresql under that user. Then you can delete the windows user once it is working.
Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and name it 'temporary'.
Log in to the new 'temporary' windows user account, and install postgresql using our combo installer:
1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe
Once PostgreSQL has been installed successfully you can switch back to your normal windows user account and delete the 'temporary' user from the Control Panel > User Accounts.

*If the steps above are not the solution:
This is usually a firewall or windows update issue.
Which Operating System, Firewall, and Anti-Virus are you using?

Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.
Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:
1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Free Antivirus for Windows (http://www.microsoft.com/security_essentials/)

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator
net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

Install it to a new path such as C:\PostgreSQL\8.3 instead of the default installation path.

If the installer above also fails, try the steps above again but use this version in step 5 - http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.20/win32/postgresql-8.2.20-1.zip