The sales@holdemmanager.com still have not answered

[giannims]

I bought Hem2 about a week but have not yet been licensed, I wrote 3 times but no answer, what should I do? No transaction 466861

[Patvs]

PM me your email address.
Check your SPAM folder, if a reply from sales ended up in there.

[banjam]

How long can it take?

I sent yesterday an email with still no answer.

[Patvs]

I've contacted sales to check up on your email.

[Patvs]

They can't see any email from your @live.de address.
Did you sent it from a different address? If not, can you resent it.

[banjam]

It's @hotmail.de address. Found?

I've also now resent the mail.

[fozzy71]

They have a smaller team and work fewer hours per day than those of us in tech support but someone should reply soon, if they haven't already.

[banjam]

@fozzy71

Would it be possible if I send the email to your address and then u forward to sales@holdemmanager.com?

[udbrky]

We've responded three times. I will resend a summary of what we've sent.

Check your spam folders.

[banjam]

I received no answer (also not in spam folder).

Please write me per private message to which email u had answered or send the summary to the alternative email address: someonepls@live.de

[fozzy71]

I do not see any email history from this email address and I do not know what @hotmail.de email address you are referring to. We have disabled private messages on the forums so you will have to post your address here or email it to me at fozzy@holdemmanager.com

[banjam]

I sent the email forward to fozzy@holdemmanager.com. Hope for an answer.

[udbrky]

Fozzy replied a couple hours before you had posted.

Here is what we've been sending:

Hi,

As others have already explained we can not issue a refund as you bought the product over 18 months ago.

What specific problems are you having with the reports? We should be able to help you solve any problems you are having but we need you to give a detailed description of the problem so we know which solution to give you.

Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


Regards,

fozzy71

[fozzy71]

Check your spam/junk email inbox. Our emails may be getting filtered there.

[banjam]

Thank you for the answer here. I received no email to someonepls@live.de and also not to the initially email of banjam.

I guess the thread opener had the same problem...

[Patvs]

@banjam, last email sent to you january 12:



Hi,

As others have already explained we can not issue a refund as you bought the product over 18 months ago.

What specific problems are you having with the reports? We should be able to help you solve any problems you are having but we need you to give a detailed description of the problem so we know which solution to give you.

Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F