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View Full Version : uninstalling + reinstalling HEM



aycee87
09-24-2009, 10:01 PM
hey guys, iv had some ridiculously hugeeeeee problems with my HEM for some unknown reason, fabio and mike have both tried fixing it many times but have bee unsuccessful.

Anyway i think HEM is GREAT so i want to reinstall it, then purchase the program again, i dont mind paying a few extraa $$$ i just want it installed and fully functioning before next month when i step up to 100nl

if someone could give me a quick rundown on how to do this it would be greatly appreciated

fozzy71
09-24-2009, 10:07 PM
If you already purchased it, there is no need to purchase it again.


*You can use the same code for 2 PC's, just choose the PC#2 slot when registering.
*Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/
*If you have any problems with either of the above, please email your details to sales@holdemmanager.net.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.



If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

aycee87
09-25-2009, 08:31 AM
thank you

simple question... how do i go about uninstalling HEM once i get into www.revouninstaller.com?

im australian too btw

netsrak
09-25-2009, 10:48 AM
I have never used Revo but i think just install it and then it should be self-explanatory.
If not please come back and i leave this one for Fozzy who has more experience in this.

fozzy71
09-25-2009, 11:51 AM
Make sure you backupo and make a copy of any important \holdem manager files. I recommend you make a copy of the entire folder.

Yes, just double click or right-click > uninstall on holdem manager. Then select all registry entries it finds, and delete the leftover files (assuming you already copied and backed them up).

aycee87
09-25-2009, 11:56 AM
yes but which bit do i DL, theres like 10 diff options

fozzy71
09-25-2009, 12:04 PM
yes but which bit do i DL, theres like 10 diff options

I dont understand this question. What are you trying to download?

Revo? Go to their download page and it is the first option.

http://www.revouninstaller.com/revo_uninstaller_free_download.html

http://www.revouninstaller.com/download/revosetup.exe

aycee87
09-25-2009, 12:15 PM
the 1.03mb option?

fozzy71
09-25-2009, 06:26 PM
yes

aycee87
09-27-2009, 06:52 AM
ok, looks like its all running fine now, unfortunately i couldnt save my prior hands due to the old version being so gay and screwy it wouldnt allow me :(

is there a way to import database from PT3 to HEM???
im not really concerned with keepin my previous records, im more concerned on getting hands on players.

is this possible??


OH and another little thing, how do i move seperat panels in the hud without moving the other 5, i thought it was hold in space bar+click&drag, but its not :(

ty

netsrak
09-27-2009, 07:28 AM
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=63

For dragging press the CTRL key

aycee87
09-28-2009, 12:33 AM
argh iv encountered problems already

when i start it up a pop up box comes up saying:

The folllowing error ocurred when trying to open the database: An existing connection was forcibly closed by the remote host.


what does this mean n how do i fix it ?

netsrak
09-28-2009, 04:38 AM
This is a firewall issue. You need to configure exceptions for postgresql and Holdemmanager. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=164

aycee87
09-28-2009, 07:59 PM
This is a firewall issue. You need to configure exceptions for postgresql and Holdemmanager. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=164

cant see any .exe files?

fozzy71
09-28-2009, 11:44 PM
Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/windows/showextensions/

aycee87
09-29-2009, 01:03 AM
but i have windows vista

this is starting to tilt me!!!

netsrak
09-29-2009, 03:16 AM
Its the same for Vista.

aycee87
09-29-2009, 04:15 AM
Its not!!
Theres no tools option, theres no options option

can i like pay one of you guys to jump on teamviewer n do it for me?

netsrak
09-29-2009, 05:48 AM
You don't need to pay for it but you should at least know some windows basics.

But anyway:
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer (http://www.teamviewer.com) session.

aycee87
09-29-2009, 06:32 AM
i do know windows basics?!!!!!!

just not all the confusing poker software craziness stuff

i will do that, thank you everyone for your help