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View Full Version : Answered questions re: HUD stats not showing



bigweh8
09-24-2009, 03:18 AM
1) What version of Holdem Manager are you using? Small Stakes 1.09 beta 34

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site? Full Tilt (only site)

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT NL

c. Have you clicked on the Start Auto Import button? Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site. Went through all of this, no help

4) Check to see if the hand histories are showing up in the correct folder. Yes

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client. Verified

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima. They are

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum. C:\Users\Johnathan\Desktop\Poker Hands\bigweh8

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Correct

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully? Yes

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. Tried this, database was not corrupt

6) Have you tried the Table Finder and did it work? Didn't work- it showed the table i was playing, but was not updating any of the hands

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite. Yes they are

8) Make sure UAC is disabled and unselect it and restart if it is. It was already disabled

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. Attached

If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

netsrak
09-24-2009, 03:30 AM
Are you sure that the FTP Client writes the hands to the folder you configured? The default would be c:\program files\fulltilt poker\handhistory (or sth. like that).

bigweh8
09-24-2009, 03:48 AM
Yes it writes the hands to the folder i configured... i went to options on the Full Tilt lobby screen and selected C:\Users\Johnathan\Desktop\Poker Hands as the folder to store them.

netsrak
09-24-2009, 06:38 AM
I am at a loss. I'll forward this thread to Fabio for help...

fabio
09-24-2009, 07:29 AM
When you open the Task Manager while HM is running, do you see a HMImport.exe?

bigweh8
09-24-2009, 08:51 AM
Yes i do

fabio
09-24-2009, 08:54 AM
Are there any files in the HH folder? If yes, try copying them to a different location, open a table with the auto import running and play some hands to see if they get imported

sordhok
09-28-2009, 07:39 AM
Hi, i am playing on Pokerstars and my HUD shows me just one table with 0/6 players after i start playing, without any stats at the tables. No matter how many tables i open.
I am playing mostly SnGs. After finishing them i can import the data without problems using the "import from folder"-button.
There is no problem with the HUD at FTP though.
Thx in advance for any help.

fozzy71
09-28-2009, 09:04 AM
Hi, i am playing on Pokerstars and my HUD shows me just one table with 0/6 players after i start playing, without any stats at the tables. No matter how many tables i open.
I am playing mostly SnGs. After finishing them i can import the data without problems using the "import from folder"-button.
There is no problem with the HUD at FTP though.
Thx in advance for any help.

1) Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

3) Post the answers in a new thread on the HM Forums - http://www.holdemmanager.net/forum/index.php