HOldem manger will not open after latest update

[budj1979]

I just downloaded the latest beta version restarted my PC and now my omaha manger will not open at all.

Any ideas?

[fozzy71]

1) Clear your web cache, and download the beta update again, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.


Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

[budj1979]

I have done the first 4 things my UAC is off but I dont know how to set holdemmanager as administrator, i dont understand your instructions

[fozzy71]

If UAC is off, then all programs will always run as admin, so that option is greyed out. If you have not turned off UAC, you could set individual apps to run as admin, but everything will run as admin with UAC off.


If it still won't launch, you will want to try a clean reinstall of HM.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.



1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

[budj1979]

I have to tell you that your software is a joke.

I have had a problem every couple of weeks since I purchased it and it is taking so much of my time to get it fixed.

I have removed holdem manager and cannot reinstall as i cannot unzip the files.

This is totally ridiculous that your customers should have to fuck about like this every week to get your software working.

[netsrak]

When you cant unzip the file i guess its corrupt. I suggest you clear your browser cache and download the file again.

Sorry about the problems you have but we have a lot of work with updates of the Pokersites, Windows Updates and other things so its not just our software responsible for your problems.

If you cant figure it out i think the best is if we schedule a teamviewer session: please email fabio@holdemmanager.net with a link to this thread and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.