View Full Version : Problem to open HEM

09-21-2009, 08:44 PM
Hello i had a problem i use HEM since 5 months and i had problems since this week end i udapte my firewall , i had vista and when i start HEM the dababase control panel come with login and password i click on connet but at this moment a message come "A connection to PostgreSQL could not be made. Would you like to have Hold'em Manager attempt to start the service". i click on yes and another message come "Sorry. Hold'em Manager was unable to start the service" and this message too "Hold'em Manager has started the service. Please try again". I Know hat you said to me read the FAQ but i see on this site and i don't find solution since 2 days , thank you to help me bye

09-21-2009, 09:51 PM
Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

First try try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.

09-22-2009, 08:36 PM
Thank you for your help , the problem is ok now but just a last question , if in the future i udapte vista firewall again this problem come back again or it's end for all the future udapte.

09-22-2009, 08:53 PM
Windows updates should not change any of your firewall settings. They do occasionally turn UAC back on without you knowing it. If you leave UAC on and run HM and HMHUD as administrator, then that shouldnt affect you.