HM2 problems and feedback

[Mentat]

After January update I had this seating problem at Poker Stars, I got around it by starting to use prefered seat.
Today I have installed and configured HM2. I am quite disappointed and wanted to give my feedback, look for a possible solution to problems.

1. Sometimes HM2 show completely different player's stats except my stats. I am tired of being paranoid about it and checking it since I dont use player names.
2. I hate the new pop up window. I know I can customize it but HM1 had alot more precise and clear pop up. Is there a way to have HM1 pop up window at HM2.
3.Pop up window doesnt pop up when you click on stats panel but you have to click on stats for it to pop up..
4.When I try to close notes and evaluation icons, stat panels disappear, so I have to keep atleast one of them.
5.Is there a way to open HuD? so we can check if hud is working or importing hands or not..

thanks in advance.

[Patvs]

1. Are you playing tournaments?

The bug you're experiencing is caused by PokerStars, not by HoldemManager, and only affects MTTs.

PokerStars is aware of their bug. They responded with:



Employees of the department of software development have been made ​​aware of this problem. Currently they are workingon a fix and speedy implementation in future program updates.

Unfortunately, at present we can not provide the exact time frame when the problem will be solved. However, we understand the importance that this information should becorrect and we do everything we can to resolve the issue as soon as possible.

We apologize for any inconvenience and appreciate your patience.

We express our gratitude for the choice in favor of PokerStars!

Sincerely,

Joseph D.
Technical specialist PokerStars



When you're moved to a new table, and your preferred seat is seat #5--> when moved you should also be seated in #5, but the bug is PokerStars will still seat you in seat #5, but will write to the handhistory file you're now sitting in seat #7 (example). And it does this for all players. Because the information in the handhistory file is wrong/different HoldemManager shows the stats at the wrong position. This is something PokerStars has to fix.

2. hud options--> popup designer--> go over the popups (you can import the HM1 popups)
hud options-->stat appearance--> you can change which popup is associated to which stat

3. Do you want the general popup to popup WHEREVER you click, or do you want stat specific popups to popup (for example a VPIP by position popup, if you click on the VPIP stat)?

4. What do you mean by 'you have to keep one of them' exactly?

5. On which site are you playing? On PokerStars: you can just observe a table and tweak your HUD.
Otherwise replay a hand in the REPLAYER, and tweak your HUD.
When you START HUD, HUD should automatically appear if the hands are being imported correctly.

[Mentat]

I play tournaments on Poker Stars.

1.I know the Poker Stars bug. I also experience another problem; my HUD sometimes shows completely different players' stats except my stats, stats of other players who arent at the table.

3. I want general pop up to pop up when i click on panel, and specific pop ups when I click on stats, like it was in HM1.

4. When I uncheck both of them from hud options, stat panels would disappear. But today i figured I dont encounter this problem anymore..

5. HM1 had table manager or sth like that running on my system tray, so I could see if tables are recognized, if hands are importing etc..

HM2 looks promising, but changes are always diffucult, also I feel like it works faster than HM1 despite the general consensus...

thanks for quick reply and help.

[frodebass]

Here I get no HUD in MTT's at all.
It only says waiting for hands....

then after the MTT I sat at a cash table, and immideatly the HUD came....

Anything?

Frode

[Patvs]

@frode set the PokerStars lobby language in English.
Double check PokerStars is actually saving the handhistories, and those hands are being imported.




@mentat:
Just assign the general popup to the PLAYER NAME, and click on that if you want the main popup.
You don't need TableFinder for PokerStars, but if you want to see all the tables in TableManager, go to the active session tab.

[frodebass]

As I wrote, it happens in MTT's.

My language is English in stars, and the folder is correct.
As written, in cash game it works fine.

Frode

[Patvs]

What type of MTT is it? Do you get a HUD when you replay a hand of the MTT in the replayer?