PDA

View Full Version : [HM1] Error on Startup



screwtape
01-21-2012, 01:44 PM
Hi,

I was importing files for hours overnight then restarted my laptop at noon and tried to start HM -

46371

I have never had this error before. How can I fix it?

Thanks in advanced!

fozzy71
01-21-2012, 09:16 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Which version of postgresql are you using and when was it installed?

Please make sure HoldemManager has Administrator rights -
1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMImport.exe, HMHud.exe and DBControlPanel.exe


Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).


If you continue to have problems -

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

screwtape
01-22-2012, 06:48 PM
Hi,

OS: Win7 Home Premium
Firewall: Win7
Anti-virus: NOD32

PostgreSQL 8.3, it was reinstalled 5-6 week ago.

All the files you mentioned is ran by Admin now and there is no more available updates for me, I have just installed all that I found.

I still get the error message when I start HM. I was importing hands Friday night for 12-14 hours then I aborted the process 1 hour before it had been finished, restarted my PC, since then I can not run HM. I have a quite big DB now so I would not like to create a new one and import 1.5kk hands again. What else I can try to get it work again?

Patvs
01-23-2012, 01:27 AM
Update PostgreSQL (either update your 8.3.x to 8.3.17
or install a different version of PostgreSQL to a different port)

Then reimport your hands into a new database.

screwtape
01-23-2012, 07:19 AM
I have updated PostgreSQL to 1.8.4, HM still does not work, I can not even open it.

netsrak
01-23-2012, 09:32 AM
Is your postgresql service running? Can you connect via pgadmin?
Please see our FAQ:
http://faq.holdemmanager.com/questions/91/Can%27t+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

screwtape
01-23-2012, 11:02 AM
Thank you for the support! I have just uninstalled Nod32 and problem has been solved.