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Indian_Skimmer
09-20-2009, 06:50 PM
I'm am a complete computer dummy,idiot in fact.............was trying to export some hands,did something wrong no idea what and whole thing shut down and wouldnt re open.

ended up uninstalling and now need to reinstall but cant find a link to latest version that runs!!!!!!!!!!!

I know that sounds stupid but true,HELP PLEASE a link or advice as to what to do,when you are as big a dummy as me and this sort of thing happens you have sleepless nights about what has happened,panic just about to set in.......HELP!!!!!!!! Thanks

Further investegation seems to indicate that somehow I have lost part or all of my config file,whatever the hell that means.......just want my HEM and all its data back....off to bed now in the UK for a sleepless night,hope to find some good news here tomorrow.........Thanks in advance

fozzy71
09-20-2009, 07:32 PM
Here are the full reinstall instructions:


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.



If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

Indian_Skimmer
09-20-2009, 07:55 PM
Fozzy Thanks,but I either didnt explain myself very well or you missunderstood

I have already uninstalled HM and when I try to reinstall it it just doesnt happen.When I try to re-install from the home page things just go crazy and I get into and endless loop of flashing blank windows

I've read through the answers/solution pages you sent me and believe I have done what is required,UAC is off but am getting nowhere.

Cant re copy and overight config file into new reinstall as cant get reinstall to run as above

Have you a link I could try to reinstall from as I get nowhere with the one on the home page.

A step b step idiot guide would be appreciated as am getting nowhere and concerned very quickly,thanks

fozzy71
09-20-2009, 08:43 PM
......
Have you a link I could try to reinstall from as I get nowhere with the one on the home page.
........

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.



.........
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip[quote]

unzip it first before running the setup file.

[QUOTE]6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


You also need to install postgresql if you havent.

Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products/pgdownload.do#windows


If you still need help Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. Download the www.Teamviewer.com Quick Support Module. It does not need to be installed, as it can run directly from your Desktop/Directory. Please let me know what time zone you are in and what time/days are convenient for you.