not able to open HEM

[LSP16]

I'm having a bug when trying to open HEM again...

but this time I've redownload... and reboot several times and it is still not working.

[fozzy71]

This is typically a firewall issue blocking the communication of HM and PostgreSQL.

What firewall? 'Off' is not enough. You need to also set exceptions.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.