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BattleOx
09-20-2009, 11:31 AM
I downloaded Holdem Manager yesterday and have had nothing but problems. Works with Full Tilt but does not show my own stats, then after about 10 mins the mucked cards feature stops working. Can't get it to work with Poker Stars at all, get an error when trying to auto import hands, and hero does not show up at all. I fully intend to purchase this software if I can get it to work properly. I am trying to use it on Vista home premium. Please help. Thanks in advance.

fozzy71
09-20-2009, 12:39 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afm....aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

If I don't see anything obvious in the answers we can schedule a remote support session so I can help you get everything working properly.

BattleOx
09-20-2009, 11:56 PM
Thanks man, seems to be working fine now. Just need to put in the time to figure everything out, feels like I am new to poker again.

fozzy71
09-21-2009, 10:25 AM
If you have any questions just ask. Make sure you check out the links in my signature, which should help you learn some of the basics.