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View Full Version : HEM doesn't start with new antivirus.



aLLinJeKonT
09-18-2009, 09:25 AM
Dear support,

I have got a problem with my HEM. I recently installed a new anitvirus programm and now I can't start up HEM. Please help me. I just added 2 screenshots of what it says when I am trying to start up HEM. Thank you.
2274

2275

fozzy71
09-18-2009, 09:54 AM
What anti-virus, specifically? It looks like it is a security suite and has a firewall also. Those errors are caused by firewalls, not anti-virus programs. You need to set exclusions in your firewall for all the HM and SQL processes as detailed below. I have never had a 'anti-virus only' application interfere with my support sessions.

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

aLLinJeKonT
09-18-2009, 11:00 AM
Yah it was the firewall. I also meant the firewall within my antivirus programm. I accidently fixed it. HEM is working now. Thank you for your help, appreciated. :)