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View Full Version : HEM not importing files, Poker Stars



ratman11581
09-17-2009, 02:31 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09.32

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

pokerstars, havent tried any others

2a) Have you clicked the Start Auto Import Button?

yes

3) Have you the settings exactly as per the FAQ for your site?

yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

yes the files are being sent from PS to my pc

5) Are the hands being imported into Holdem Manager?

Hole em Manager tries to import them, but there are lots of errors during the auto import and no files are being imported

5a) Do they import if you create a new database?

No

6) Have You Tried the Table Finder and did it work?

The HUD detects when I am playing on tables, but it does not provide any information, the table name pops up, but no info about the table or its player is displayed.

Table Finder does not find anything

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

Not using Vista

9) Have you attached the holdemmanager.config file?

2269

ratman11581
09-17-2009, 02:35 PM
what is the problem and how can i fix it to make the HEM work?

hpnew
09-17-2009, 02:39 PM
I am also having difficulty and the answer is also yes to each of the questions. I am using the Trial Software if that helps. And...I have to say that 3 hours later - the trial is not going very well...

netsrak
09-17-2009, 03:25 PM
There are only some possible explanations for this behaviour:
- the handhistories are not in english.
- you don't use the latest Beta version (you can check it in the title of the main HM window)
- the language settings of your PC are non standard/default
- your database is corrupt.

If you cant figure it out please email some of the hands with a link to this thread to fozzy@holdemmanager.net