ratman11581
09-17-2009, 02:31 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09.32
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
pokerstars, havent tried any others
2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes the files are being sent from PS to my pc
5) Are the hands being imported into Holdem Manager?
Hole em Manager tries to import them, but there are lots of errors during the auto import and no files are being imported
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
The HUD detects when I am playing on tables, but it does not provide any information, the table name pops up, but no info about the table or its player is displayed.
Table Finder does not find anything
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Not using Vista
9) Have you attached the holdemmanager.config file?
2269
1.09.32
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
pokerstars, havent tried any others
2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes the files are being sent from PS to my pc
5) Are the hands being imported into Holdem Manager?
Hole em Manager tries to import them, but there are lots of errors during the auto import and no files are being imported
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
The HUD detects when I am playing on tables, but it does not provide any information, the table name pops up, but no info about the table or its player is displayed.
Table Finder does not find anything
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Not using Vista
9) Have you attached the holdemmanager.config file?
2269