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View Full Version : HUD locks up PS



runhot
09-16-2009, 05:50 PM
ive been running HEM for a long time with no changes to my HUD.

I 16+ table and have never had a problem.

i am running the latest beta update.

today when i load up my tables, the hud is locking up pokerstars and my computer. it leaves me completely unable to play- the entire machine is unusable once the hud gets started. i am able to right click the task bar, and close HEM, and then the computer goes back to normal.

i know its the hud, because HEM runs fine w/ PS during an auto import if i first disable the auto hud launch.

i also tried running the hud on just two tables, and it behaves the same way- locks up everything

fozzy71
09-17-2009, 01:42 AM
If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Update your video card drivers

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.


Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the:

* Task Manager > Processes

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

runhot
09-17-2009, 10:30 AM
i am running XP

i restarted the postgresql service as described.

i added all the firewall exceptions as described.

i checked windows update for any updates to my xp os.

i do have .net 3.5 installed.


will post screenshot momentarily.

runhot
09-17-2009, 11:09 AM
i could not locate a manage attachments button, so i just posted screenshot to imageshack......

also, i forgot to add 'dates' column to the huddata folder, but the folder was empty when i opened it, and the filenames match the tables that i just opened, so those files were created during the brief session i just played at those tables..

i should also note that the problem was not nearly as dramatic now as it was yesterday. if you could let me know if everything looks ok with this screenshot, i will try to 24 table again and see if it works now, although i didn't really make any changes.

http://img183.imageshack.us/img183/5876/hemss.jpg

netsrak
09-17-2009, 11:50 AM
Please reboot your computer, delete all files in the Pokerstars handhistory folder and try again.

fozzy71
09-17-2009, 11:59 AM
I have forwarded this thread to the developers for a reply as they are very interested in any possible hud crash bugs.

Mike chops
09-17-2009, 12:34 PM
Can you download the attached file and replace the hmhud.exe file in the holdem manager folder?

If it doesn't work, please try disabling the pre-fetch option from the Hud options->site prefs->poker stars menu.

runhot
09-17-2009, 12:55 PM
it seems to be working now. i'm not sure what couldve been causing the problem, as its worked perfected for months (years?), suddenly was crashing, then suddenly works again.

i did not replace the hmhud.exe file, as it seems to be working.

if i have problems again, i will come back to this thread.

netsrak
09-17-2009, 03:09 PM
I guess it was a corrupt file in the handhistory folder or a runaway process.