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View Full Version : Vista freezing when trying to register serial number



agenti2000
09-16-2009, 03:03 PM
I just bought a new Vista PC yesterday, and tried to install HEM on it. I have a registered version of HEM already, so I tried using slot two. I was able to install HEM and SQL without any problem. Also, I was able to enter my serial number and go through the activation process without a problem. However, when the activation process was complete and I was told to click "OK", my computer froze. I tried several times, including deleting and reinstalling HEM as well as turning the "User Account Control" on and off. Every single time I try, the computer completely freezes in the exact same place. Interestingly, when I sign into my serial number user name, it shows two computers now registered to the account, but every time I open HEM it is still in trial version mode.

Any help would be greatly appreciated

netsrak
09-16-2009, 03:46 PM
Please try with running holdemmanager.exe as administrator and disable your firewall.

This might help too: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

agenti2000
09-16-2009, 03:58 PM
Please try with running holdemmanager.exe as administrator and disable your firewall.

This might help too: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

I'm new to vista. How do I do each of those things?

netsrak
09-17-2009, 04:01 AM
Right click on the file -> Properties, there should be an option for this.
Can't help you with your firewall, because i don't know what you have installed.

If you cant figure it out please email fozzy@holdemmanager.net with a link to this thread and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.