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Joking
09-16-2009, 08:53 AM
When i try to import the hand of pokerstars the number of the import error increases whit the number of the files imported...
It doesn't import any hand... Why?
I've update HM to the last beta released 1.9.32...
I don't know what i should do! Help me plz..

netsrak
09-16-2009, 09:06 AM
Its usually a version problem, does your HM really say 1.09 Beta 32 in the title of the main window?

English handhistories?

Joking
09-16-2009, 09:13 AM
Its usually a version problem, does your HM really say 1.09 Beta 32 in the title of the main window?

Yes
English handhistories?
Yes

Thank you for the answer's speed..

This is the two error most frequent in the log file:

E:\Ps.it HH\2009\08\27\HH20090827 T190486062 No Limit Hold'em €8.92 + €1.08.txt ERROR: 42601: wrong number of parameters for prepared statement "csexecute_month"
E:\Ps.it HH\2009\08\27\HH20090827 T190454217 No Limit Hold'em €8.92 + €1.08.txt ERROR: 25P02: current transaction is aborted, commands ignored until end of transaction block

??

netsrak
09-16-2009, 11:03 AM
I guess its a problem with pokerstars.it.

Please mail the original hands with a link to this thread to support@holdemmanager.net

Joking
09-16-2009, 11:25 AM
ok, i've send the mail

Joking
09-16-2009, 02:26 PM
??

netsrak
09-16-2009, 03:51 PM
The support gets at least 300 mails per day so it will need some days...

Joking
09-20-2009, 09:24 AM
Ok...

How many days it takes in average?? :S

netsrak
09-20-2009, 12:47 PM
Please be patient, its weekend...

Bersma
09-21-2009, 08:11 AM
After several de-installations and re-installations my Holdem Manager still gives import errors and does not give stats. After reviewing the import errror file I noticed that some hands (maybe all) are displayed in the import error text file twice. Is it possible that my my hands are duplicated in my database and that that duplication is the reason for the import errors?

netsrak
09-21-2009, 09:55 AM
A duplicate is another message than an import error.

Are you using the latest Beta? This is necessary for Stars.

Bersma
09-21-2009, 10:03 AM
Ok, somehow HM is working again!

Thnx for your help.

Joking
09-21-2009, 11:14 AM
blessed are you who fix the error so soon... o.O

avenger123
09-21-2009, 12:05 PM
I need help with getting my hands imported as well. I have the same problem as user "Joking". My hands do not get imported via the auto-import. The # of hands imported are the # of hands not imported.

netsrak
09-21-2009, 01:17 PM
pokerstars.it too?

avenger123
09-21-2009, 01:44 PM
Yes, I am using pokerstars. (this is for omaha if that makes a difference)

fozzy71
09-21-2009, 10:29 PM
Yes, I am using pokerstars. (this is for omaha if that makes a difference)

Are you using 1.09 Beta 34? If not, please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you still get import errors please www.7zip.org the hands and email them to fabio@holdemmanager.net, with a link to this thread, and your forum name.

avenger123
09-23-2009, 10:19 AM
it works now....

Joking
09-23-2009, 10:36 AM
I am using the new update but does not solve the problem,
the cause of the error isn't a compatibility error with ps.it because I know many people who use HM on ps.it
I sent the email to support a week ago and now still no response
Can I do something else to speed up procedures?

netsrak
09-23-2009, 02:21 PM
you can mail some more hands to support@holdemmanager.net

puchex
09-29-2009, 01:53 PM
im importing with errors too.. hands ive played in nl 100

fozzy71
09-29-2009, 02:41 PM
im importing with errors too.. hands ive played in nl 100

Are you using 1.09 beta 35? If so, email the hands in.


If not, please update and try it again. You can try to reimport the missed hands or create a new db.


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21