"HEM import has stopped working"

[YouPayForMyUni]

"HEM import has stopped working"

I get this error whenever i now try to import hands.

I have the latest version of HEM and i've rebooted my PC. I've also stopped the PostSQL serive, and started the service again.

Thanks.

[fozzy71]

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.

*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*Test the new DB for a while and if the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21


If none of that helps, a clean reinstall would be my next step. Those instructions a bit lengthy so I wont post them yet.

[YouPayForMyUni]

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.

*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*Test the new DB for a while and if the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21


If none of that helps, a clean reinstall would be my next step. Those instructions a bit lengthy so I wont post them yet.


No that doesn't work. Am i going to have to reinstall? And yes UAC is off.

[netsrak]

Close HM, delete the contents of the importing\status subfolder and restart again.

[YouPayForMyUni]

Close HM, delete the contents of the importing\status subfolder and restart again.

That didn't do it either.

[netsrak]

Try to import some older hands via import file.

Did you create a new database?

[YouPayForMyUni]

I've done everything suggested, i've made a new database i've tried importing selected files, i've deleted the contents of that folder, i've rebooted. Blah blah.

[netsrak]

Please email fozzy@holdemmanager.net with a link to this thread and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.