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varunc182
09-15-2009, 04:40 PM
As soon as I start HEM, I get the following alert: "The following error occurred when trying to open the database: Failed to establish a connection to 127.0.0.1"

I have tried to start stop the service but no luck. Please help...I am lost here.

netsrak
09-15-2009, 04:54 PM
Did you try to reboot your computer?

Please check this:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
http://www.holdemmanager.net/forum/showthread.php?t=8261

varunc182
09-26-2009, 10:36 AM
None of these options have resolved my problem. Is it possible to set up a remote session with the Support team? I have been without HEM for weeks now and this is a problem.

fozzy71
09-26-2009, 11:08 AM
I dont have much time today, and probably wouldn't be able to fit you in until tomorrow afternoon/evening. To try and schedule something sooner, please contact my support manager.

Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.

varunc182
09-27-2009, 11:40 AM
Okay I just sent a message to the email address you referenced. I am located on US EST and am available at any point today.

fozzy71
09-27-2009, 01:07 PM
None of these options have resolved my problem. Is it possible to set up a remote session with the Support team? I have been without HEM for weeks now and this is a problem.

1. Go to C:\Program Files\PostgreSQL\8.x\data and look for a file called
"postmaster.pid". If you see it, delete it. (Do NOT delete any other file)
2. Start the PostgreSQL service by going to Control Panel ->
Administrative Tools -> Services.

FishHunterNL
09-27-2009, 01:16 PM
I have the same problem... can you help me please?

netsrak
09-27-2009, 03:57 PM
Did you try all the things we posted before?

FishHunterNL
09-28-2009, 01:33 PM
I have deleted the postmaster.pid and now it works! thnx! :D

husker
10-06-2009, 02:30 PM
Worked for me too :)