View Full Version : Suddenly crash

01-15-2012, 10:56 PM
Hi, I have problem with HEM 1.12.09. When I play on Stars sometimes my HUD completely crash and I have to relaunch HUD to fix this problem. It happens differently, sometimes once for hour, four times for hour as well as. I have Windows 7 Ultimate.

Here is text of error log when it happens.

Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version:
Application Timestamp: 4ef8b884
Fault Module Name: StackHash_0a9e
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 706d4900
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Can you help me guys? Thank you

01-16-2012, 01:33 AM
hWhich Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

01-16-2012, 03:07 AM
windows 7 Ultimate, latest updates
avast antivirus
firewalll default

01-16-2012, 03:41 AM
Try creating a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager
and reimport your hands.