View Full Version : Import bonuses error
fiammaz
09-15-2009, 07:34 AM
I exported the bonuses from a pc (where I got Hm not up to date) and I try to import in hm beta 32, but I fail, and I got the message "0 bonus entries have been imported"
netsrak
09-15-2009, 09:41 AM
Haven't used this for myself before.
I would say update computer 1 to the latest Beta and retry the export.
Please come back if it still doesn't work. A screenshot of the import error would be helpfull.
fiammaz
09-16-2009, 01:46 PM
Tried again but It won't work. I updata hm , but still nothing
here is a screenshot when I try to import the bonuses (exported from the same version of hm, but a different computer)
http://img171.imageshack.us/img171/9748/bonuserror.th.jpg (http://img171.imageshack.us/i/bonuserror.jpg/)
netsrak
09-16-2009, 03:50 PM
I'll forward it to the Developers, i have never used this feature.
fiammaz
09-16-2009, 07:57 PM
I'll forward it to the Developers, i have never used this feature.
ty
Rvg72
09-17-2009, 08:43 PM
Hi, have you imported hands from the players who received bonuses? If you export bonuses for "MyName123" and then try to import into a new database where "MyName123" does not exist then it will not work.
If that is not it then please email the file to support@holdemmanager.net
Thanks,
Roy
fiammaz
09-18-2009, 07:06 AM
Hi, have you imported hands from the players who received bonuses? If you export bonuses for "MyName123" and then try to import into a new database where "MyName123" does not exist then it will not work.
If that is not it then please email the file to support@holdemmanager.net
Thanks,
Roy
The databases are the same...
I'll mail you the file so you can check
EDIT: sent right now
fiammaz
09-19-2009, 08:43 AM
any update?
fiammaz
09-20-2009, 12:41 PM
I don't wanna bother, but I have to know something about it. Now I'm gonna move to another house, where I have anotger pc (the third) where I have installed hm without the lincese. I'd like to switch the license between the one pc and the oldest one, but I can't... I don't know if I have to do something regarding the bonuses...so please, le me know asap
ty
netsrak
09-20-2009, 01:23 PM
Its weekend. The earliest for an answer from Roy will be tomorrow
fiammaz
09-20-2009, 01:41 PM
Its weekend. The earliest for an answer from Roy will be tomorrow
I know it, but it sent it few days ago and I haven't got any reply yet. That's ok, import bonus are not vital... Hope o hear something soon ;)
Best
fiammaz
09-23-2009, 02:05 PM
bump
fiammaz
09-29-2009, 06:30 PM
The question still have to be aswered
fozzy71
09-30-2009, 01:00 AM
I am sorry for the delays but Roy simply doesn't have time this week to answer many posts.
Would it be possible for you to resend the email with a link to this thread to fabio@holdemmanager.net and CC support@holdemmanager.net.
fiammaz
09-30-2009, 06:58 PM
sent
lirarmange
10-04-2009, 11:19 PM
I have the same problem as fiammaz, would be nice to see a fix for this so we don't have to re-enter all bonuses into HM :)
fiammaz
10-06-2009, 05:43 AM
I haven't received any reply yet... :(
Rvg72
10-06-2009, 05:42 PM
Should be fixed in beta 36 . I couldn't duplicate the problem but then another user figured out that it had to do with their regional settings for date/time and he was correct. New version should read the old exported files just fine
Roy
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