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Flameboy
09-15-2009, 04:41 AM
Hi, im trying to get HEM to work with Ongame but im having some problems. The handhistories are appearing on my harddisk, and I can see that HEM are importing them, but when i type in my screen name in HEM nothing happens. What could be the problem ?

netsrak
09-15-2009, 09:30 AM
Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Flameboy
09-16-2009, 05:39 AM
I have disabled the UAC and it still dont work.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Im using the 1.08.04 version

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
HEM worked fine on party poker, im now playing on Hollywood poker(ongame), and im playin nl 5max

2a) Have you clicked the Start Auto Import Button?
Yes

3) Have you the settings exactly as per the FAQ for your site?
Yes, except my hh's are saved in a different folder than in ur example, i talked to the support and they said it was because i use vista. But their software just does this automatic, i had alot of trouble finding the hh's in the first place because it saved it in a hiddin folder(i have now made it unhidden)

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?
It looks like holdem manager are importing files, but i cant find any hands in HEM.

5a) Do they import if you create a new database?
No, i have done that and that changes nothing.

6) Have You Tried the Table Finder and did it work?
Yes, and no it didnt work.

7) If you open the HH are they written in English?
Yes

8) If your using Vista have you UAC disabled?
Yes

9) Have you attached the holdemmanager.config file?
Yes

dolar
09-16-2009, 06:11 AM
Hello, I have the same problem. HEM imports files but hands aren't imported. On the FAQ, hands history files are *.txt but mines are *.log

I play on Winamax (Ongame). And I use HEM 1.08.04

netsrak
09-16-2009, 07:34 AM
Please make sure you have the 1.09 beta 32 patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.