error trying to install

[Sherine]

just tried to install holdem manager

i get the following error massage:
An error occured attempting to install Holdem Manager
Details:
See the setup log file located at 'C:\Users\Tigger\AppData\Local\Temp\VSD4422.tmp\in stall.log' for more information.


logfile:
The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.0.2 {version}
Running checks for package '.NET Framework 2.0', phase BuildList
Running external check with command line "C:\Users\Tigger\AppData\Local\Temp\VSD6B02.tmp\dot netfx\dotnetchk.exe"
Process exited with code 1
Setting value '1 {int}' for property 'DotNetInstalled'
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\Internet Explorer'
Read string value '8.0.6001.18813'
Setting value '8.0.6001.18813 {string}' for property 'IEVersion'
The following properties have been set for package '.NET Framework 2.0':
Property: [DotNetInstalled] = 1 {int}
Property: [IEVersion] = 8.0.6001.18813 {string}
Running checks for command 'dotnetfx\instmsia.exe'
Result of running operator 'ValueExists' on property 'VersionNT': true
Result of checks for command 'dotnetfx\instmsia.exe' is 'Bypass'
Running checks for command 'dotnetfx\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'ValueExists' on property 'Version9x': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.0.3': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.0': true
Result of checks for command 'dotnetfx\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
Running checks for command 'dotnetfx\dotnetfx.exe'
Result of running operator 'ValueNotEqualTo' on property 'DotNetInstalled' and value '0': true
Result of checks for command 'dotnetfx\dotnetfx.exe' is 'Bypass'
'.NET Framework 2.0' RunCheck result: No Install Needed
Launching Application.
Using MsiInstallProduct with package path 'C:\Users\Tigger\Desktop\HEM\HoldemManagerSetupPro ject.msi' and command line ''
MsiInstallProduct returned '1638'
Error:



help plz

[fozzy71]

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261



*Please make sure your Windows Auto Update is fully updated.
*Make sure you have Microsoft .Net Framework 3.5 SP1 installed.


*Try creating a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21



If that doesn't help at all we may want to schedule a remote support session to assist you.

[Sherine]

i tried a lot of the suggested things

problem might be i had postgresql already installed and configured for pokertracker3 ??

just tried to reinstall postgresql with the helf of holdem manager FAQ

but i am unable to "initialize database cluster"

error massege:
The specified dara directory is not empty.
If you have an existing database withe the same major number,
you do not need to initilize a database cluster.
If you have an existing database with a different major version you need
to backup your old database and create a new one.



so what/how shoud i do next?

[fozzy71]

....
error massege:
The specified dara directory is not empty.
If you have an existing database withe the same major number,
you do not need to initilize a database cluster.
If you have an existing database with a different major version you need
to backup your old database and create a new one.

That means you have or had it installed already.




so what/how shoud i do next?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.

Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

For uninstalling SQL please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete the Program Files\Postgresql folders
3) run the command - start > run > cmd >

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products/pgdownload.do#windows

[Sherine]

it works

ty