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FBDonkey
09-14-2009, 01:04 AM
Seems a bit strange that you guys dont have a thread dedicated to questions from those just setting up their software.

I have just installed the software and followed all the steps.

when i look under the tourney tab, i can see that information has been imported.

when i look under the cash game thread i cant see any info, even though i have imported thousands of hands.

I try to click on change Alias, but it only gives me one option, even though i have 3 aliases.

I just want to start using the software. Its going to take long enough to figure out all the ins and outs as it is.

Also, when i open pokerstars there is no 'instant hand history' option under the requests tab anymore. Im pretty sure that all my hands are being directed to the right place, but i cant even check.

VERY frustrating beginning to my use of HM...

netsrak
09-14-2009, 04:28 AM
HM is a complex software so its hard for beginners.

So lets start with the documentation:

We have a manual: http://www.holdemmanager.com/downloads/HoldemManagerManual.pdf
and a newbie quide: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=2

For Stars it is necessary to use the latest Beta: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

And for the player name please click directly on change not on the arrow besides.

Please come back if you need further help.

FBDonkey
09-14-2009, 10:17 PM
I downloaded the latest beta from the link as you suggested and now i cant even open Holdem Manager. Whenever i double click on the icon it says that holdem manager is no longer working. i did not have this problem before i downloaded the file from thel link that you suggested.

netsrak
09-15-2009, 09:27 AM
Maybe your download is corrupt, some people unfortunately have this problem with our file server.

Reboot your computer, clear your browser cache or use a different browswer, download and install the update again.