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smoothjazz
01-14-2012, 04:07 AM
When NC finished all hands ,it starts from the beginning.
I have to stop it manually...........
I got this bug in many NC versiosn.

nilaynilay
01-14-2012, 11:40 AM
Nobody else is reporting this. can you please try making a new test database and see if that resolves.

smoothjazz
01-14-2012, 12:54 PM
Unfortunately I have tried with a new database but still got this bug!

nilaynilay
01-14-2012, 07:51 PM
are you playing on poker stars. i know a recent update caused a bug which is fixed in next release of hm2. but thats a bit different in the sense it starts over after hm2 is relaunched.

smoothjazz
01-14-2012, 09:21 PM
I do play on PS, but I don't think that's the problem.
Cuz I had the bug before the PS issue.

nilaynilay
01-14-2012, 11:09 PM
Pm me your skype

smoothjazz
01-15-2012, 09:38 PM
After talking to you with skype, I didn't get any virtual help.
Even I requested you to send me an old version NC and didn't get any respond.
Now I am really unhappy the way you do your job!
A new release should be less buggy , not more buggy!

nilaynilay
01-15-2012, 09:44 PM
Hello,

[1/15/2012 9:56:23 AM] nilay chatterjee: i will ask sreti is that is possible. i will take a look at your issues tommorow.
as i said last night i would do a session with you tomorrow. i havent got any msg from you on skype today. Therefore it was assumed you were busy.

Reg older versions i have asked Sreti if this is possible. i had told you on skype yesterday that i would have to ask Sreti for a older link.

and i checked just now and you seem offline on skype even tho you are green on the forums. Could be a issue with your skype settings.

Edit: Please send me your logs to support@notecaddy.com and we will assist you.
http://assaultwareforums.com/showthread.php?477-How-to-make-a-log-and-send-it-to-support

smoothjazz
01-15-2012, 10:15 PM
[2012-1-15 下午 12:30:20] u8642056: can use teamviewer to take a look at my pc
NC is going to finish processing all hands, but I believe NC will start from the begining to keep creat notes
[2012-1-15 下午 12:31:35] u8642056: To see is to believe
[2012-1-15 下午 12:32:00] u8642056: teamviewer ID 185 032 964 password 5298
[2012-1-15 下午 12:44:02] u8642056: cound u send me an old version NC?
[2012-1-15 下午 12:44:12] u8642056: file date older than 1/6
[2012-1-15 下午 12:44:30] u8642056: or 2.2.2.1

and I didn't get any reply

Next time you release a new update you should fully test it by yourself.
Not let your customer to be a tester and waste his time and energy.

smoothjazz
01-15-2012, 10:21 PM
Now I am back to 2.2.2.0 and everything looks fine.
I extract the hm update.exe file by myself and get old NC file.

nilaynilay
01-15-2012, 10:45 PM
Mate i had posted on skype that the session would only be possible tomorrow. you posted all that after my message. just to be clear.

You caught me at the fag end of the day and i only came on skype to confirm that we would meet again. Please understand I need to plan and schedule team view sessions.


I am still not sure what your issue here is since as you can check its not happening to anybody else. These kind of bugs are harder to trace.

Please send logs in future as outlined above.

smoothjazz
01-15-2012, 10:57 PM
I am still not sure what your issue here is since as you can check its not happening to anybody else. These kind of bugs are harder to trace.
So what you meaned this is my personal problem?
And I have told you I were back to old version.
So I can't help you sending a log.
I don't want to waste time arguing wherther the bug does really exist or not.
The other bug is avg strength bug , and you told me to reset the note.
But it doesn't work for me and by resetting the note cost me half day.

nilaynilay
01-15-2012, 11:06 PM
So what you meaned this is my personal problem?
And I have told you I were back to old version.
So I can't help you sending a log.
I don't want to waste time arguing wherther the bug does really exist or not.
The other bug is avg strength bug , and you told me to reset the note.
But it doesn't work for me and by resetting the note cost me half day.

Yes you are the only person who has reported this. that doesn't mean its not a issue or its less important. just means it might be harder to catch. I have never said bug doesn't exist.

The avg strength : you can confirm this from another thread where Sreti stated a reset would resolve it and it did indeed for me

I am wondering if somehow you got stuck with a intermediate version.

smoothjazz
01-15-2012, 11:22 PM
The avg strength : you can confirm this from another thread where Sreti stated a reset would resolve it and it did indeed for me


So what you mean things that work for you also work for everyone?
why it doesn't work for me?
Because I am unlucky?
why do these bugs disappear when I get back to 2.2.2.0?
I don't want to spend money and get a buggy app.
Fixing all those bugs ASAP is your responsibility ,not mine!

sreticentv
01-16-2012, 07:38 AM
If 2.2.2.0 works then stick with that till the next hm2 update. If you get the same problem again How to make a log and send it to support (http://assaultwareforums.com/showthread.php?477-How-to-make-a-log-and-send-it-to-support)

In the future I would avoid internal updates from hm if at all possible. What happened was something in between caused hm's database creation script to run again and damaged NC's tables. Resetting notes fixes problems for most people and all NC database logic has been removed from HM2 so in the future this type of thing shouldn't happen

smoothjazz
01-16-2012, 08:23 AM
If 2.2.2.0 works then stick with that till the next hm2 update. If you get the same problem again How to make a log and send it to support (http://assaultwareforums.com/showthread.php?477-How-to-make-a-log-and-send-it-to-support)

In the future I would avoid internal updates from hm if at all possible. What happened was something in between caused hm's database creation script to run again and damaged NC's tables. Resetting notes fixes problems for most people and all NC database logic has been removed from HM2 so in the future this type of thing shouldn't happen
Aprreciate!

MrPkr
01-17-2012, 12:10 PM
Hi
I have the same problem :(

nilaynilay
01-17-2012, 12:12 PM
Please read the last post here
http://forums.holdemmanager.com/notecaddy/171401-created-take-notes-whole-database-after-restarting-hm2.html

Let me know if it looks like the same issue

rob181502
01-18-2012, 05:51 AM
That is a *very* cheap response from support: "you are the only one"

same here..it NEVER finishes and always starts from scratch ...45681

sreticentv
01-18-2012, 06:00 AM
That is a *very* cheap response from support: "you are the only one"

same here..it NEVER finishes and always starts from scratch ...45681

We're taking this very seriously. It's 5 am here and I am still working...

have you tried to do file->reset notes then start the process over?

smoothjazz
01-18-2012, 06:05 AM
We're taking this very seriously. It's 5 am here and I am still working...

have you tried to do file->reset notes then start the process over?
tks for your effort!

rob181502
01-18-2012, 06:10 AM
Just did the old "uninstall/ install" that helped me through prior issues.

At this very moment I restarted HM and notecaddy is creating notes again..only this time it seems to pick up where it left of (78xxx of 214200 & counting)
At the current speed it will be a about 30 mins. to finish. Lets see if it starts over again after that

edit:
89000 of 214000.....14 notes/second... 150 more minutes... (oops)

btw i cant find file-> reset..where is it located?

edit2:
Worked!. Calculating backwards it took more than 4 hours to create the notes.
Now If I reopen HM it no longers starts creating notes from scratch & new hands are dealt with swiftly.

edit3:
Since his trick seems to work often it may be a good idea that you do this every 5 updates or so. The HM update-procedure seems a bit sloppy every now and then.

smoothjazz
01-18-2012, 11:14 AM
Nothing

nilaynilay
01-18-2012, 11:29 AM
Hi smooth,

I did not mean you at all. I was talking about another person and got mixed up. I apologize for the mix up(there are two sep thread about this same issue but still no excuse. my bad)
. I will also delete my comment shortly.

Edit: post deleted.