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View Full Version : Imports a few then stops



ManagerNotWork
09-13-2009, 08:04 AM
1) What version of Holdem Manager are you using?

1.09 Beta 30b

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site?

Pokerstars. Yes it occurs on more than one site

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT

NL, FL, Omaha, MTT

c. Have you clicked on the Start Auto Import button?

Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

Yes I have

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

Yes

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

Yes

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Yes

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

No, it imports a couple of hands, then stopps.

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

How do I do this?

6) Have you tried the Table Finder and did it work?

NO didn't try.

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

Yes english

8) Make sure UAC is disabled and unselect it and restart if it is.

Already done

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

NO DIDNT ATTACH YET


The main problem is it stops importing after a few hands and says that it has stopped working.
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netsrak
09-13-2009, 08:47 AM
Please reboot your computer,
delete all files in the handhistory folders of your pokerclients or move them to a different folder and check your auto-import archive settings. The files need to be archived to a different folder structure after the import not to another folder in the handhistory structure.

ManagerNotWork
09-13-2009, 12:25 PM
OK I have disabled archiving and deleted all archive files and all hand histories after backing up on disk.

NOW I tried again and it still did the same thing! It stopped after 2 hands

Now i will restart and see what happens.

FK archiving - I am not that precious - what is the consequence of me not archiving.

YES I HAD archive files that were EXACTLY the same as my hand history files and stored in a similar location.

NO I am not a computer expert so I don't know what the F i am doing really.

netsrak
09-13-2009, 01:49 PM
I don't told you to disable archiving. It must be in a different structure than the normal handhistories.

You could use c:\hmarchive for example.

The reason for this is to keep the Pokerclient handhistory folders small so HM can import current hands very fast. And the archive is a backup if your database crashes.

I'm not sure whether your system is running now so please if you still have problems send a mail with a link to this thread to fozzy@holdemmanager.net to arrange a teamviewer session.