View Full Version : Trial version doesnt work
alejogambler
09-12-2009, 04:11 AM
hello, im trying to use the trial version and the soft doesnt start, when i clic "try' button, this message appears
what i have to do to run the trial before i get it
http://img24.imageshack.us/img24/9040/licenseissues.jpg (http://img24.imageshack.us/i/licenseissues.jpg/)
robkamm
09-12-2009, 12:03 PM
ya im having the same problem, i dont have a serial number to enter
fozzy71
09-13-2009, 12:51 AM
If the Try is greyed out it means that HM was previously installed on your PC. You will need to test it on a new machine or reinstall windows to try it again on that machine. We do have a 7 day full refund if you wanted a 7 day trial of sorts.
alejogambler
09-13-2009, 08:58 AM
If the Try is greyed out it means that HM was previously installed on your PC. You will need to test it on a new machine or reinstall windows to try it again on that machine. We do have a 7 day full refund if you wanted a 7 day trial of sorts.
i've installed windows 3 days ago :confused::confused::confused:
bye, thx
netsrak
09-13-2009, 11:39 AM
Which operating system?
Is UAC switched off?
Date/time settings of your computer correct?
alejogambler
09-13-2009, 11:59 AM
OS: Windows vista home premium
but, there is maybe a problem, when i was installing windows, it puts date and time wrong and i realized this after holdemmanager installation and i fix it
what should i do?
ps, sorry about my english :)
alejogambler
09-13-2009, 12:04 PM
i didnt do anything and now its working
:)
thx a lot bye
navot6
09-13-2009, 04:41 PM
I have the same problem.
I insalled the software for the first time a few days ago. From the first time I tried to run it onwords, I recieved that screen instantly, without having the option to enter a key or use the trial version.
what can I do to solve it?
I am using win XP, date/time is correct.
fozzy71
09-13-2009, 04:47 PM
I have forwarded this thread to the developer for a reply.
navot6
09-13-2009, 04:51 PM
great, thank you!
Rvg72
09-14-2009, 06:13 PM
Hi guys, there are a bunch of things that could reset / expire your trial period
1) if you already installed HM and tried it before
2) if your system date / clock changes between uses (ie trying to set the clock back)
3) if your hardware changes
4) sometimes a windows update could do it although it is pretty rare
We can't extend the trial but we can give you a 10 day full refund option so that you can purchase and use it risk free
Thanks,
Roy
navot6
09-14-2009, 07:05 PM
non of those happend on my machine.
the screen in the photo just appeared right away on the first launch of the software from this computer, or any other I own.
I wanted to try the progra before I purchased it. If I do purchase it, will that make any difference? there isn't even a place to insert a key on that screen.
fozzy71
09-14-2009, 08:51 PM
You use the register button to open the window that asks for your name and key.
navot6
09-14-2009, 09:09 PM
I have no register key. only one key on that screen that says "close"
fozzy71
09-15-2009, 03:55 AM
You should see this screen before you get there.
http://i207.photobucket.com/albums/bb176/fozzy71/HEM/registerhem.png
navot6
09-15-2009, 01:28 PM
I'm not seeing it. When I launch the program it goes directly to the screenin the first post on this thread.
netsrak
09-15-2009, 02:30 PM
Try 5.2.) from the message in the first screen. Delete the hidden file holdemmanager.exe.ldat
navot6
09-15-2009, 04:31 PM
I don't have that file in the HM folder.
What else can it be? I really have no idea.
netsrak
09-15-2009, 04:51 PM
Uninstall HM with www.revouninstaller.com using the Deep setting.
And then reinstall starting with full version 1.08.04
navot6
09-15-2009, 08:42 PM
I did that, no cigar. Same screen again.
This was probably the 50th time I uninstalled and reinstalled.
I still don't have that hidden file also.
This is so strange. Do you have any other ideas?
netsrak
09-16-2009, 03:06 AM
Please contact fozzy@holdemmanager.net with a link to this thread and your forum nick to arrange a teamviewer session.
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