Trial version doesnt work

[alejogambler]

hello, im trying to use the trial version and the soft doesnt start, when i clic "try' button, this message appears

what i have to do to run the trial before i get it


http://img24.imageshack.us/img24/9040/licenseissues.jpg (http://img24.imageshack.us/i/licenseissues.jpg/)

[robkamm]

ya im having the same problem, i dont have a serial number to enter

[fozzy71]

If the Try is greyed out it means that HM was previously installed on your PC. You will need to test it on a new machine or reinstall windows to try it again on that machine. We do have a 7 day full refund if you wanted a 7 day trial of sorts.

[alejogambler]

If the Try is greyed out it means that HM was previously installed on your PC. You will need to test it on a new machine or reinstall windows to try it again on that machine. We do have a 7 day full refund if you wanted a 7 day trial of sorts.

i've installed windows 3 days ago :confused::confused::confused:


bye, thx

[netsrak]

Which operating system?
Is UAC switched off?
Date/time settings of your computer correct?

[alejogambler]

OS: Windows vista home premium

but, there is maybe a problem, when i was installing windows, it puts date and time wrong and i realized this after holdemmanager installation and i fix it


what should i do?


ps, sorry about my english :)

[alejogambler]

i didnt do anything and now its working
:)

thx a lot bye

[navot6]

I have the same problem.

I insalled the software for the first time a few days ago. From the first time I tried to run it onwords, I recieved that screen instantly, without having the option to enter a key or use the trial version.

what can I do to solve it?

I am using win XP, date/time is correct.

[fozzy71]

I have forwarded this thread to the developer for a reply.

[navot6]

great, thank you!

[Rvg72]

Hi guys, there are a bunch of things that could reset / expire your trial period

1) if you already installed HM and tried it before
2) if your system date / clock changes between uses (ie trying to set the clock back)
3) if your hardware changes
4) sometimes a windows update could do it although it is pretty rare

We can't extend the trial but we can give you a 10 day full refund option so that you can purchase and use it risk free

Thanks,
Roy

[navot6]

non of those happend on my machine.

the screen in the photo just appeared right away on the first launch of the software from this computer, or any other I own.

I wanted to try the progra before I purchased it. If I do purchase it, will that make any difference? there isn't even a place to insert a key on that screen.

[fozzy71]

You use the register button to open the window that asks for your name and key.

[navot6]

I have no register key. only one key on that screen that says "close"

[fozzy71]

You should see this screen before you get there.

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/registerhem.png

[navot6]

I'm not seeing it. When I launch the program it goes directly to the screenin the first post on this thread.

[netsrak]

Try 5.2.) from the message in the first screen. Delete the hidden file holdemmanager.exe.ldat

[navot6]

I don't have that file in the HM folder.
What else can it be? I really have no idea.

[netsrak]

Uninstall HM with www.revouninstaller.com using the Deep setting.
And then reinstall starting with full version 1.08.04

[navot6]

I did that, no cigar. Same screen again.
This was probably the 50th time I uninstalled and reinstalled.

I still don't have that hidden file also.

This is so strange. Do you have any other ideas?

[netsrak]

Please contact fozzy@holdemmanager.net with a link to this thread and your forum nick to arrange a teamviewer session.