StormRaven
09-12-2009, 01:09 AM
I hope I've done the attachment correctly. I configured the auto import, tourney hands are importing fine, ring game ones are not. A few ring HH from last month imported but that's it. I've played several hrs of ring games today and those hands are not importing and the HUD won't come up.
HH from todays tourneys are importing fine, config is fine, checked all that. I must have something wrong though for ring games, not sure why it would be any different. I don't have a Table Mgr or Table Finder tab like suggested in FAQ's. I have a non working table scanner.
1) What version of Holdem Manager are you using? *1.08.04
If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists
2) a. What poker site are you playing on and does the problem occur on more than one site? *Pokerstars. Haven't tried any others yet.
b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
*NLHE & Ring & MTT's
c. Have you clicked on the Start Auto Import button? *Yes, it works and imports mtt's, not ring.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site. *Did that, didn't find any problems.
4) Check to see if the hand histories are showing up in the correct folder.
*Yep
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client. *Done, works.
While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
*Yep they are there.
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
*C:\Users\Leslie\AppData\Local\PokerStars\HandHist ory
4)If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.
5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully? *Not for ring games. Yes for mtt's.
5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
*Yes they show up in the auto import folder but won't import into database for ring games. Mtt's do import. I attempted a new database, not sure if I did it right, did it the same as before, still didn't work.
6) Have you tried the Table Finder and did it work? *I don't have a table finder. I have a non working table scanner. No tabs say table mgr or table finder anywhere that I can find.
7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite. *Yes, English.
8) Make sure UAC is disabled and unselect it and restart if it is. *DIsabled and Firewall turned off.
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file. *Attempted to, hope it worked.
HH from todays tourneys are importing fine, config is fine, checked all that. I must have something wrong though for ring games, not sure why it would be any different. I don't have a Table Mgr or Table Finder tab like suggested in FAQ's. I have a non working table scanner.
1) What version of Holdem Manager are you using? *1.08.04
If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists
2) a. What poker site are you playing on and does the problem occur on more than one site? *Pokerstars. Haven't tried any others yet.
b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
*NLHE & Ring & MTT's
c. Have you clicked on the Start Auto Import button? *Yes, it works and imports mtt's, not ring.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site. *Did that, didn't find any problems.
4) Check to see if the hand histories are showing up in the correct folder.
*Yep
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client. *Done, works.
While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
*Yep they are there.
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
*C:\Users\Leslie\AppData\Local\PokerStars\HandHist ory
4)If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.
5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully? *Not for ring games. Yes for mtt's.
5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
*Yes they show up in the auto import folder but won't import into database for ring games. Mtt's do import. I attempted a new database, not sure if I did it right, did it the same as before, still didn't work.
6) Have you tried the Table Finder and did it work? *I don't have a table finder. I have a non working table scanner. No tabs say table mgr or table finder anywhere that I can find.
7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite. *Yes, English.
8) Make sure UAC is disabled and unselect it and restart if it is. *DIsabled and Firewall turned off.
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file. *Attempted to, hope it worked.