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DeMented79
09-11-2009, 07:55 PM
Since some time I got some serious problems with HM (1.09 30b). Often it crashes during import, and I´m getting the attached error message (in german, i hope someone in your team speaks it)

And I also sometimes get a message that HM cant connect to the database.

I am using Kaspersky Internet Security 2009. Might this be blocking the connection to postgresql?

Any suggestions how to fix this?

thx

fozzy71
09-11-2009, 08:47 PM
First try a simple reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, you MUST set exclusions as well - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.