PDA

View Full Version : Cant get it to run on pokerstars



keith0602
09-11-2009, 07:22 PM
Hi, I cannot get the hud to run on pokerstars. It works fine on tilt but not stars I have followed the steps and it still does not work. My alias will not even show up in the manager. I have used it before so it is kind of weird. Any one have any guesses the hud pops up picks up the table but never shows hands and always say errors when the auto import is on it will show the same amount of errors as hands trying to be imported.

Thanks, in advance for any help.

fozzy71
09-11-2009, 08:46 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

keith0602
09-12-2009, 10:11 AM
1) What version of Holdem Manager are you using? 1.08.04

If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists

2) a. What poker site are you playing on and does the problem occur on more than one site? It is pokerstars at the moment. Also, on Full tilt the hud will stop working after like 10 hands into the session, but I do not really mind that, because the hands still import. Just poker stars nothing imports just says import errors.
b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
I am playing only NL, and I have tried both 9 handed and 6 handed.
c. Have you clicked on the Start Auto Import button?
Yes.
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

4) Check to see if the hand histories are showing up in the correct folder.
Yes, they are.
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.
Yes, they are.
While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
Yes, they are
If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\Program Files\PokerStars\HandHistory\theelf2749
4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
No, and the alias does not even show up.
5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

6) Have you tried the Table Finder and did it work?
I do not even see table finder.
7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.
Yes, they are in english.
8) Make sure UAC is disabled and unselect it and restart if it is.
Do not use vista.
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
C:\Program Files\RVG Software\Holdem Manager\Config

If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

__________________________________________________ __________________________________________________ ___________________________
Now that you have the answers, please copy the following questions into the forum reply screen in the forums and add your answers from above under each questions. Skipping a question will only delay us in solving the problem:

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

2a) Have you clicked the Start Auto Import Button?

3) Have you the settings exactly as per the FAQ for your site?

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager?

5a) Do they import if you create a new database?

6) Have You Tried the Table Finder and did it work?

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled?

9) Have you attached the holdemmanager.config file?

netsrak
09-12-2009, 11:38 AM
Please make sure you have the 1.09 beta 30b patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

keith0602
09-12-2009, 12:33 PM
Please make sure you have the 1.09 beta 30b patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

thank you very much. I thought I tried that, but I guess it was an older one. Everything is working well now.

keith0602
09-12-2009, 01:56 PM
Please make sure you have the 1.09 beta 30b patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

Okay, so now the hud is working, but it is not allowing me to switch from my full tilt poker alias to the stars alias to view the hands/results.

fozzy71
09-12-2009, 06:06 PM
Click the change button (not the drop down arrow on the side of the change button) and search your other screen name.