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View Full Version : Microgaming problem, please help!



mrpilkington
01-12-2012, 11:34 AM
Hi,

After getting HM1 up and running its working well on all sites, but when playing hu on Ladbrokes (Microgaming) I noticed the stats on the hud were very weird. Basically, it seems like its just importing some of the hands in position, and none of the hands oop (its working well on othr sites). Also, when showing mucked hands, it just shows pieces of the board. Whats happening here?

Patvs
01-13-2012, 12:16 AM
read http://forums.holdemmanager.com/hm2-releases/173811-internal-pre-release-version-stars-fix.html#post857701 and update to 6088


Setup the seating preferences: http://faq.holdemmanager.com/questions/34/PreferredSeating
set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)



Can you duplicate this issue when you REPLAY such a hand in the replayer?
If so email us a handhistory of such a hand.

mrpilkington
02-09-2012, 05:53 PM
read http://forums.holdemmanager.com/hm2-releases/173811-internal-pre-release-version-stars-fix.html#post857701 and update to 6088


Setup the seating preferences: http://faq.holdemmanager.com/questions/34/PreferredSeating
set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)



Can you duplicate this issue when you REPLAY such a hand in the replayer?
If so email us a handhistory of such a hand.

How do you mean? That update refers to hm2, not hm1 right?

Patvs
02-09-2012, 09:22 PM
Sorry, please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.09

If that doesn't resolve it. Export your HUD.
And reinstall HoldemManager with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

mrpilkington
02-10-2012, 08:42 PM
Sorry, please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.09

If that doesn't resolve it. Export your HUD.
And reinstall HoldemManager with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe

Hi

Oh boy, did this and now eveything is messed up. Graph and hands from this year wont update anymore, have a lost a ton of hands, and still the same problem with Microgaming!

How do I go about resolving this, I kinda need this stuff fixed as soon as possible.

Thanks

EDIT: actually, seems a huge amount of hands are now missing, had 30 k hands in dec 2011, now only 2600 are showing, annd none from 2012. What the hell just happenedP

Patvs
02-10-2012, 11:36 PM
clear filters (even though it appears no filters are selected)

mrpilkington
02-11-2012, 12:33 PM
clear filters (even though it appears no filters are selected)

Done that, didnīt help... This is really bad... Whats the next move?

Patvs
02-11-2012, 10:18 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.