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View Full Version : HUD not working, table scanner not appearing when relaunching...(FTP)



dave1mo1
09-11-2009, 11:28 AM
Hello:

I've restarted HEM, hoping that would fix it. But when I start my auto-import, the HUD doesn't appear like usual. I've relaunched the HUD, but to no avail. The auto-import is working, and finding the files it should. However, HEM is togging the "finished" field of every Sit n Go I play after about 5 hands of the SNG, regardless of the fact that I'm still playing in them. Suggestions?

fozzy71
09-11-2009, 11:41 AM
*If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the same, or uninstall it completely temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Close HM:

Check your Task Manager: Ctrl+Alt+Del > Processes > Image Name > HMHUD.exe - if you see this file, or holdemmanger.exe, hmimport.exe, or dbcontrolpanel.exe, please End The Processes.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.


If that doesn't work we will probably want to do a remote support session, or else have you do a deep/clean reinstall of HM.